Customer Service Specialist
Baltic Born
Customer Service Representative
At Baltic Born, we value being timely, informed, and personable, with a strong focus on resolution-oriented customer service. We are seeking a reliable and customer-focused team member to support our customers across multiple communication channels. This is a full-time in-office position, Monday through Friday.
Key Responsibilities
- Provide prompt, professional assistance to customers via email, live chat, and outbound calls using the Gorgias platform
- Develop a thorough understanding of Baltic Born policies, including returns, shipping, and frequently asked questions
- Maintain familiarity with bestselling Baltic Born products to offer accurate guidance and recommendations
- Deliver resolution-focused responses within established service-level timeframes of 24-48 business hours
- Manage and track a personal list of assigned tasks and projects
- Identify and report recurring customer inquiries or issues to the team lead to support continuous improvement
- Collaborate with the customer service team to achieve reputation management goals and improve overall customer satisfaction
- Troubleshoot common customer concerns and contribute ideas to enhance the customer experience
Qualifications
- Strong verbal and written communication skills
- Proficiency with Google Workspace tools, including Docs, Sheets, Slides, and Keep
- Excellent problem-solving and critical-thinking abilities
- Dependable, with consistent attendance
- Strong time management and organizational skills
- Ability to work independently as well as collaboratively within a team
- Familiarity with Gorgias and Shopify is a plus
Vacancy posted 4 days ago
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