Customer Success Agent

AlterMe Member Success Advocate

AlterMe is the most personalized, biology-driven fitness and health system in the world. We combine DNA, real-time biometrics from our ring wearable, and AI-driven coaching to remove the guesswork from getting in shape and staying healthy. We sell a premium product to people who are tired of generic plans and ready for something built for their biology.

AlterMe Member Success Advocate Full-time or Part-time | $21/hour + Monthly Performance Bonus Do you thrive on helping others succeed? At AlterMe, we're on a mission to empower people to take control of their health and fitness journey—and our Member Success Advocates are at the heart of that mission. As a Member Success Advocate, you'll be the friendly, knowledgeable voice of AlterMe across multiple channels (phone, email, chat, and more). You'll play a key role in guiding members through their journey—whether it's answering questions, resolving concerns, or celebrating their milestones.

What You'll Do:

• Provide outstanding inbound support, answering questions and solving issues with empathy and efficiency.
• Engage in outbound support, following up with members to ensure their success and satisfaction.
• Process refunds and account updates with accuracy and professionalism.
• Represent AlterMe's supportive, empowering brand voice in every interaction.
• Work with a collaborative team that values your input and ideas for improvement.

What We Offer:

• Competitive pay: $21/hour, plus a monthly bonus for high performance.
• Flexible scheduling: Multiple shifts available, starting as early as 6 AM and ending as late as 5 PM. Both full-time and part-time roles available.
• Growth opportunities: We promote from within and support your career development.
• Positive, mission-driven culture: Join a team that cares deeply about helping people live healthier, stronger lives.

Who You Are:

• A natural communicator with strong written and verbal skills.
• Empathetic, patient, and solution-oriented.
• Comfortable learning new systems and managing multiple tasks.
• Excited to contribute to a fast-growing, health-focused company.