Sr Business and Information Analyst

Sr Business and Information Analyst Job ID 10157559 Location Anaheim, California, United States Business Disney Experiences Date posted Aug. 27, 2026 Job Summary: Disney Experiences Technology is seeking a Sr Business & Information Analyst to support two critical functions across our parks and commerce technology ecosystem: Launch Readiness and Continual Service Improvement. This role is designed to provide leadership and execution capacity across major launch planning, command center readiness, Problem Management, operational performance analysis, and availability improvement efforts. The ideal candidate brings a strong background in high-velocity theme park or hospitality environments, excels at turning operational data into action, and is equally comfortable leading structured improvement workstreams and supporting major day-of launch operations. This position will play an important role in improving service performance, increasing launch readiness, and strengthening on-site partnership with Disneyland Resort (DLR) through boots-on-the-ground support in Anaheim. What You’ll Do This role supports two teams critical to Site Operations success: Continual Service Improvement (CSI) and Launch Readiness. Continuous Service Improvement Partner across product, engineering, operations, support, and business teams to drive improvement efforts that support org-wide availability objectives Lead or support Lean and Six Sigma exercises, including problem framing, workshop facilitation, root cause analysis, recommendation development, and prioritization Analyze operational data, service trends, incident patterns, and KPI performance to identify opportunities to improve system health and overall organizational availability Translate findings into actionable recommendations and help drive implementation through cross-functional alignment Help design and build dashboards, reporting views, and executive-ready summaries that help teams monitor performance and prioritize action Provide support for CSI initiatives focused on service availability, operational excellence, and measurable process improvement Launch Readiness Provide Launch Readiness support for planning and execution for major initiatives, including project rollouts, product launches, attraction openings, and land openings Serve as a strategic on-site resource in Anaheim to build strong working relationships with site partners and help ensure launch planning and support are aligned to operational needs Support the development of launch plans, readiness runbooks, break glass scenario documentation, and command center planning Provide on-site support for major launch command centers, including real-time coordination, issue triage support, and leadership presence during critical events Help create repeatable launch readiness processes, templates, and mechanisms that improve consistency and execution quality over time Required Qualifications & Skills: Minimum 5+ years of experience in a high-velocity theme park, hospitality, or other operations environment Significant ITSM experience, including processes and tools for management of Incidents, Problems, Changes, and Release Management. Proven experience analyzing operational data and translating findings into recommendations that resulted in measurable process or performance improvements Experience with Lean, Six Sigma, and continuous improvement methodologies, including facilitating cross-functional brainstorming and synthesizing and prioritizing recommendations Experience driving major initiatives such as project rollouts, product launches, attraction openings, or land openings Experience building or using dashboards and reporting tools such as Power BI, Tableau, and other analytics platforms Strong ability to influence cross-functional teams and drive alignment in complex, fast-paced environments Excellent written and verbal communication skills, with the ability to tailor communication to technical, operational, and executive audiences Strong organizational skills and the ability to manage multiple initiatives simultaneously Preferred Qualifications Experience within Disney Experiences, Disney theme parks, or closely related hospitality and operations environments Experience supporting technology operations for parks, commerce, point of sale, booking, or guest-facing systems Experience participating in incident response, command center operations, or day-of launch leadership Familiarity with service availability metrics, operational KPIs, and structured problem-solving techniques Experience creating executive-level reporting and business cases for operational improvement investments Required Education Bachelor’s degree in a relevant field of study and/or equivalent work experience.

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The hiring range for this position in Anaheim, CA is $97,500.00 to $130,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. About Disney Experiences: Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Attractions Technology LLC , which is part of a business we call Disney Experiences . Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Disability Accommodation For Employment Applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. #J-18808-Ljbffr The Walt Disney Company