Wholegoods Shipping Supervisor

Job Description

Job Description

Wholegoods Shipping Supervisor

Department:

Warehouse/NC Operations

Reports to:

Sr. Warehouse Process Manager

Location:

Wendell, NC

Position Status:

Full-time

Status:

Salary, Exempt

Management Level:

Non-Management

JOB SUMMARY

The Wholegoods Shipping Supervisor oversees daily wholegoods warehouse outbound operations, ensuring accurate, safe, and timely processing of dealer orders. 

KEY RESPONSIBILITIES OF JOB

• Lead and train shipping employees in accordance with current policy and procedures.
• Ensure that all order items are processed efficiently, accurately, and without damage.
• Oversee picking, packing, and loading of shipments to ensure dealer requirements are met.
• Ensure that all documentation including bill of ladings, shipping labels, etc. are prepared per order. 
• Communicate with all team members and other departments to complete tasks.
• Coordinate with freight carriers and vendors to manage outgoing shipments and troubleshoot delays. 
• Optimize employee workflow to benefit productivity by monitoring day-to-day demand and making adjustments.
• Determine and track Warehouse KPIs and adjust as needed to meet goals. 
• Aid in the interviewing/hiring of new employees. 
• Ensure that the Warehouse associates are properly trained and up to date on all necessary certifications. 
• Employee supervision duties to include:
  • Create and monitor schedules 
  • Processing weekly timecard entries, PTO requests, recording attendance discrepancies, etc.
  • Provide coaching and mentoring 
  • Issue corrective action when necessary 
  • Develop and monitor goals and objectives for each associate
  • Performance evaluations 

EDUCATIONAL AND PHYSICAL REQUIREMENTS

• Valid Driver’s License
• High School Diploma or equivalent required/2+ year degree preferred 
• 3 to 5 years of experience in shipping, receiving, or warehouse operations, with 1 to 2 years in a supervisory or leadership role or an equivalent combination of education and experience
• Knowledge of proper safety procedures, equipment maintenance, and warehouse practices
• Knowledge of Excel, WMS, ERP, and carrier specific tools (e.g., UPS WorldShip, FedEx Ship Manager)
• Previous warehouse leadership experience preferred
• Proper Forklift training required – Forklift certifications preferred 
• Ability to work flexible shifts (6AM – 7PM) 
• Strong multitasking and communication skills 
• Able to lift 50 pounds, stand/walk for long periods of time, and work in a non-climate control environment