Customer Service Representative II (Central Branch Location/2nd Floor Special Services)

Job Title: Customer Service Representative

The Harris County Tax Assessor-Collector's Office is seeking enthusiastic, detail-driven, customer-focused Customer Service Representatives for openings at Central Branch locations.

Downtown - Admin Bldg. -1001 Preston St, Houston TX 77002 2nd Floor - Special Services - 1001 Preston St, Houston, TX 77002

The Customer Service Representative is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the Registration and Title System (RTS) automated system, handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner. This is an in-office position, and transactions are completed in RTS, the state-wide software. Remote work options are not available, unless authorized to process backlog.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

• Property Tax Collection
• Motor Vehicle Services
• Voter Registration
• Additional Revenue Collection

Duties and Responsibilities

• Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals.
• Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
• Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in office by the original handler, requiring onsite presence each day.
• Safely securing document in the vault overnight.
• Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
• Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
• Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices.
• Processes payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are balanced to the exact dollar amount.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Requirements

All applicants must register for and complete the HRT Clerical Skills Test with a typing speed of 30 wpm and 80% accuracy.

Education and Experience:

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Minimum of one (1) year of customer service experience.
• Must be able to pass state-required RTS training prior to performing duties at the service window.
• Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.
• Ability to maintain a positive attitude and provide excellent customer service.
• Ability to work independently or as part of a team in a dynamic environment.
• Ability to work in a fast-paced, public-facing, and stressful environment.

Knowledge, Skills & Abilities:

• Error Detection and Report Review
• Time Management and Prioritization
• Cash Handling and Financial Accuracy
• Customer Service
• Fraud Detection
• Personal Computer (PC) experience, with proficiency in Microsoft Office Suite.
• Excellent reading comprehension and verbal/written communication skills.
• Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.
• Must be able to adhere to office confidentiality requirements regarding customer and department information.
• May provide branch support at other branch offices, as necessary.

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

Education & Experience:

• Minimum of two (2) years of customer service experience.
• Prior experience to include cash handling from retail, banking, or a similarly situated operations environment.
• Prior experience with vehicle registration, titling, or licensing services.

General Information

Register Online for the HRT Clerical Skills Test using the following link:

Work Environment:

• Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level).
• Remote work only when authorized to process back-log.

Physical Demands:

• At times, minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g., filing, delivering, sorting).
• A frequent volume of work and deadlines impose strain on a routine basis.
• Regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination)

Open Until Filled / Reviewing Applications on a Rolling Basis

Working Hours:

• Monday-Friday
• 7:45 am - 4:45 pm; subject to overtime and weekends

PRIMARY WORK LOCATION:

Must be willing to commute to one of the following auto branch locations:

Downtown - Admin Bldg. -1001 Preston St, Houston TX 77002 2nd Floor - Special Services - 1001 Preston St, Houston, TX 77002

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

Harris County Employee Benefits

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular (full-time) positions:

• Health & Wellness Benefits
• Paid Time Off (PTO)
• Retirement Savings Benefit

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*

* Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website: