Full-Time Keyholder - Upper West Side

Job Description

Job Description

Keyholder  - Full-Time

New York City, NY - Upper West Side

At Rothy’s, we believe there’s a better way to do business—one that puts the planet and its people first. That’s why we’ve transformed millions of plastic bottles into stylish, sustainable shoes and bags, creating wardrobe staples that look just as good as they feel.

In our retail stores, clienteling, and genuine connection are at the heart of everything we do. We take pride in building lasting relationships with our customers—getting to know their style, anticipating their needs, and creating personalized experiences that make them feel truly seen and supported. Whether it’s helping someone find their perfect fit or sharing the story behind our sustainable designs, every interaction is an opportunity to deepen that connection.

As we grow, we’re cultivating not just a workplace, but a community. It’s a place where careers can grow, ideas are shared, and people feel a true sense of belonging. Every day brings new opportunities to learn, lead, and make an impact—together, as part of a welcoming, inclusive team that celebrates each other’s contributions.

Shopping at Rothy’s IRL is not your ordinary retail experience—so naturally, our Stores team is extraordinary, too. Experts in the fit, wear and sizing of our shoes, these team members provide deep knowledge of every Rothy’s style and out-of-this-world customer service—creating long-lasting brand loyalty. Customers love shopping in our stores due to these exceptional interactions.

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

Customer Experience (80%)

• Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards

• Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling

• Create lasting relationships with our customers by engaging in strong clienteling practices

• Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales

• Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Team Leadership & Operational Excellence (20%)

• Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members

• Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

• Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:

  • Embrace Possibility. We dream BIG, really big

  • Obsess Over Innovation: We never accept the status quo

  • Make the Planet Proud. We make the right choice, not the easy one

  • Collaboration is Key. We’re laser focused on driving results

• 18 years of age or older

• 1–2 years of retail or customer service experience, ideally with some leadership responsibility

• A proven ability to connect with customers and deliver exceptional service

• Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership

• A desire to grow your leadership skills

• Ability to stand/walk an entire shift

• Ability to lift, push carry or otherwise move up to 25 lbs

• Ability to frequently bending, reaching, stretching, and safely use ladders and step stools

• Ability to uphold Rothy’s Experience by following our dress code, including wearing Rothy’s shoes during every shift

• Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

• Generous paid time off

• 401k matching

• Comprehensive health plans for you and your family

• Supplemental mental health benefits

• Monthly wellness reimbursement

• Employee Discount Program!

$21.00 - $23.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.  This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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