Strategist, Agent Development - Healthcare

Agent Strategist

As a member of our Agent Strategist function at Sierra, you will be responsible for partnering with our Agent Product Managers and Agent Engineers to scope, build, and ship AI agents that handle thousands of customer conversations a day.

You'll play a central role in agent development, combining product strategy, conversational design, and customer insight to bring high-quality agents to life.

• Be a trusted advisor to our healthcare customers and drive their AI strategies.

• Build, design and refine conversational AI agents, gaining direct exposure to how these products are developed and improved.

• Drive execution and delivery of multiple complex, high-visibility agent development projects.

• Coordinate across technical and non-technical stakeholders through the full agent development lifecycle process.

• Ensure clear communication across all stakeholders while developing strong relationships.

• Contribute data-driven, strategic insights to customers and internal team decisions.

• Design, launch, and optimize HIPAA-compliant agents across complex healthcare workflows.

• Translate operational healthcare challenges into scalable AI solutions and serve as a trusted advisor on AI strategy.

• Use frontline insights to improve agent performance and contribute to Sierra's healthcare roadmap.

These are examples of projects our healthcare team has worked on:

• Lead the project for building AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?"

• Ideate and create a roadmap for growing value for large healthcare payers and providers

• Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics

• Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates

• Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.

Outstanding communication skills, technical expertise, problem-solving and analytical skills, leadership and team management, genuine interest in healthcare and improving patient/member experiences, foundational expertise are required.