Sportsbook Supervisor - Full Time (Riverside)

Sportsbook Supervisor - Full Time (Riverside) Laughlin, NV, United States (On-site) Job Summary William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. Reporting to the District Manager, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone feels welcome at our sports book(s). As an expert in our menu of sports betting options, you will advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. Responsibilities Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book Mentor employees to help them become better ticket writers Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors Handle escalated customer complaints/issues as needed Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations Qualifications Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Strong communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering a high level of customer service Physical Requirements Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs Must be able to write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment Equal Employment Opportunity Caesars Entertainment is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individual’s religious beliefs or practices. #J-18808-Ljbffr Caesars Entertainment