Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
At State Farm, we believe this career is about more than insurance - it's about helping people protect what matters most and making a meaningful difference in their lives. I've built my agency around trust, relationships, and serving the Schenectady community with compassion and integrity.

One experience early in my career reinforced the importance of this work. A young customer purchased his first auto insurance policy and decided to add a small life insurance policy. Tragically, he passed away just days later, but the protection he put in place helped support his family during an incredibly difficult time. That experience continues to inspire our agency's mission of helping people prepare for the unexpected and make informed decisions about their future.

Our office is built on genuine care, for our customers and for each other. We strive to create a supportive, professional environment where team members can grow, develop their skills, and build rewarding careers while making a positive impact in the community.

We’re looking for individuals who are motivated, relationship-focused, and passionate about helping others. If you enjoy connecting with people, solving problems, and being part of a team that values purpose, growth, and service, you may be a great fit for our agency. We believe the work we do matters, and we're looking for team members who want to be part of something meaningful.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Shirley Martinez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.