CLERK - RECEPTIONIST

Clerk Receptionist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 158 hospital-based locations, in addition to its home-based services and virtual care offerings.

As our Clerk Receptionist, you will be the welcoming face and organizational hub of our clinic, ensuring a seamless and positive experience for every patient. Every day, you will expertly manage patient registration and scheduling, efficiently process patient flow, address billing inquiries, and provide essential clerical support. You'll maintain strict confidentiality, handle financial transactions securely, and remain vigilant for any patient needs, all while contributing to a smooth, on-schedule operation. To be successful in this role, you will possess exceptional organizational skills, a customer-centric approach, meticulous attention to detail, and a proactive ability to manage a fast-paced environment while upholding the highest standards of confidentiality and efficiency.

Demonstrates comprehensive knowledge of third-party payor (HMO, PPO, EPO, government programs, etc.).

Obtains required authorizations for all exams upon scheduling and/or registering. Processes TARs when necessary.

Enters the correct order under the order entry module. Ensures that all orders have correlating diagnoses and notifies the technologists of phone report exams and STAT cases.

Accepts payments and sets up payment arrangement contracts.

Processes all subpoenas and requests from insurance companies, attorneys and attorney services. Ensures processing fee and patient authorization has been obtained. Gather adequate information for the process to release diagnostic images and reports

Separates and distributes daily schedules and reports in order of priority, facilitating patient care.

Completion of a medical terminology class or equivalent work experience, upon hire.

Previous clerical experience in a medical setting, including telephone and typing skills, or other medical billing experience.

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.