Member Service Support Specialist

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Role:

The member Services Support Specialist will be responsible for accurately entering and reviewing hearing aid orders, assisting with document management, and handling incoming/outbound phone calls. The ideal individual can work independently, learn quickly, and solve problems with maximum efficiency. Additional skills include a high level of proficiency with computers and software, excellent organizational and time management skills, and a detail-oriented work ethic.


Key Responsibilities:
• Receive a high volume of hearing aid orders daily
• Maintain call volume satisfaction
• Analyze orders for accuracy and completeness
• Complete data entry of all incoming orders efficiently
• Retrieve, sort, manage, track and file documents
• Process fully executed delivery receipts and purchase agreements
• Recognize incomplete orders and follow protocol to gather complete information
• Educate providers on NationsHearing processes
• Actively maintain a productive workspace
• Enjoy a fast-paced environment
• Provide answers to a wide variety of questions proficiently
• Acknowledge concerns and offer resolutions
• Follow through on requests in a timely manner
• Email or fax requested documents
• Complete finance applications
• Recognize when to seek assistance
• Safeguard personal and health information

Requirements:
• High School Diploma or equivalent. Minimum 1-year experience in order/data entry.
• Preferred Skills
• Work independently
• Problem solving skills
• Excellent organizational and time management skills
• Computer proficiency
• Decision making/Judgment
• Communication, written and oral
• Enjoy a fast-paced environment
• Accurately entering and reviewing orders with a high level of efficiency