Field Tech

Kforce has a client that is seeking a Field Tech in Daytona Beach. FL. Summary: As a Field Tech, you will maintain, repair, and troubleshoot desktop hardware and software packages. You will also be responsible for customer service and end-user training. In this role, you will perform advanced administrative/operational/customer support duties that require independent initiative and judgment. Duties:

• Researches and resolves technical problems of moderate complexity, typically escalated from first line support teams
• Responds to escalated telephone, email and online requests for technical support
• Documents, tracks, and monitors the problem using applicable systems and tools
• Decisions are typically focused on methods, tactics and processes for completing administrative tasks/projects
• Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques
• Works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge
• High School diploma/GED or more years of experience as a Desktop/End User Support Engineer; Bachelor's degree in Computer Science
• Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams
• Experienced responding to escalated telephone, email and online requests for technical support
• Experienced documenting, tracking, and monitoring the problem using applicable systems and tools
• Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• May apply intermediate mathematical skills