Operations Manager

OPERATIONS MANAGER (Adoptions) Location: Rancho Santa Fe, CA Salary: $83,000 to $87,000 per year Hours: Full Time (Sunday - Thursday) Overview The Adoption Operations Manager is responsible for managing operations of a professional, complex, diverse Adoption Department in support of department and management goals. Duties encompass every area of management including policy, client service, facility presentation, facility maintenance, staff and volunteer morale and interdepartmental coordination. Provide leadership and accountability within the Adoption Department utilizing business principles. This role will include assessing both physical conditions of the facility as well as systems that allow statistical and business analytic assessments. Key Responsibilities Monitor and observe interactions, appearances, animals, staff and volunteer operations for professionalism and properness, including proper use of storage areas, equipment checks, organization and cleanliness of spaces, readiness to open in public areas, respectful team attitudes, adherence to policies and more. Assess changes, implement training or discipline as needed based on observations. Ensure department and center policies and procedures are consistently followed. Familiarity with department analytics and reporting; implement processes that support analysis and reporting such as tracking KPI goals, supporting management of animal occupancy goals, communicating to the team and establishing processes that support those goals. Provide recommendations for improvement to operations. Supervise hiring, mentoring, guiding and counseling direct reports, ensuring accountability to organization standards. Mentor managers on budget and report preparation, goal development and monitoring, statistical tracking/analysis, HR/payroll issues, and policy enforcement. Run operations with attention to marketing, statistical analysis and trend review. Provide executive management with analysis and recommendations for efficiency and improvements. Promote teamwork and handle customer service issues professionally and timely. Speak to workshop groups on operations. Coordinate contracted services with vendor representatives. Position Requirements Bachelor’s degree in business, finance, accounting, management or equivalent related work experience. Minimum 4+ years of proven upper management experience, including problem-solving, employee training, planning, organizing, follow-through, analysis, creativity, morale building, flexibility, and motivational skills. Experience with budgeting, financial reporting, accounting rules and procedures, and human resources issues. Highly organized with excellent written and verbal communication skills. Strong customer service and leadership skills. Ability to take charge and react calmly and quickly in a crisis situation. Proficient with PC software programs, including Microsoft Office and Windows. Information systems familiarity a plus. Animal or animal medical experience a plus. Benefits Employer-sponsored medical, dental and group vision insurance; generous paid holidays; sick & vacation time; 403(b) retirement plan with employer match; employee discounts. Additional Requirements Occasional driving duties may be required. Applicants must possess a valid driver’s license, complete a Driver Information Form and provide a recent DMV driving record report, along with proof of insurance. Helen Woodward Animal Center is a smoke-free environment. Smoking is not permitted in any center building or vehicle. #J-18808-Ljbffr