Seasonal Sr. Customer Assistance Representative- Summer 2027 Central NJ

Overview

The Customer Assistance Representative Senior (CAR Sr) will provide a high level of customer service by assisting both internal and external customers primarily face-to-face supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support service customers and act as a rental back-up in a large home city branch or airport location.

This is a full time seasonal position that will start as early as Mid May 2027 and will end on or before Mid November 2027.

Compensation for this role is $17.75 / hour

We are looking to hire in various openings throughout Monmouth Middlesex Sussex Ocean and Morris Counties.

Responsibilities

• Takeincoming calls- reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors

• Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

• Meet and greet customers in a friendly and timely manner

• Provide directions and general assistance

• Assist to assess condition of rental upon return

• Process returns check-ins and exit kiosk transactions

• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

• Understand and communicate rental terms and conditions vehicle features and other services

• May sell optional protection products upgrades fuel options and other additional equipment

• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

• Clean vehicle interior and exterior by hand or by operating washing equipment when needed

• Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing

• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must have at least 2 years of customer service experience and/or college experience
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid unrestricted drivers license.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Aside from religious observations must be available to work 40 hours per week during the season
• Must be able to read write and understand English
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.

New Jersey DMV Requirements:

First-time drivers or under 21 years old:

If you are a first-time driver or under age 21 you must complete the mandatory Graduated Driver License (GDL) program requirements. New Jerseys GDL program introduces driving privileges gradually to first-time drivers and individuals under the age of 21.

Required Experience:

Senior IC