ID Analyst 23-1

Overview:

Job Title : ID Analyst (705797)

Atlanta, GA 30308 Remote

Long-Term

Position Responsibilities:

• Receive and track onboard and offboard requests; check the requests for completeness and accuracy.

• Submit requests for Active Directory (AD) and Office365 accounts for new hires through the ServiceNow ordering system.

• Submit request for setup and delivery of equipment and wireless devices of new hires.

• Coordinate with department requestors for additional application access requests.

• Track progress of requests to completion and escalate to vendors and management as needed.

• Review accounts for accuracy of provision or deprovision based on requests.

• Test new accounts upon creation for successful login to equipment, network, office 365 email, and remote VPN.

• Confirm onboard accounts are assigned correct group memberships, mapped network drives, and ServiceNow profiles as requested.

• Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards.

• Communicate status of processed onboard or offboard requests to hiring managers.

• Resolve requests within SLA while providing the highest level of customer service.

• Display a consistent understanding of compliance to assist in high priority escalations and requests.

Qualifications & Skills Required:

• Minimum 2+ years of help desk support.

• One-year proven experience with Office 365 Pro Plus core applications.

• One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.).

• Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines.

• Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting.

• Detail oriented with the ability to work independently and remote.

• Excellent oral, written, and interpersonal communication.

• Experience in performing well under pressure.

• Capable of working competently with personnel at multiple levels of the organization.

• Experience with ServiceNow and/or Okta is a plus.

• Must have work authorization that allows candidate to work in the United States.

Skills:

help desk support,Office 365