Office Clerk

Job Description

Job Description

Job Title: DCF Family Safety Receptionist
Location: 403 W. Highland Blvd, Inverness, FL 34452
Work Arrangement: Onsite
Interview: Onsite Only
Duration: 9+ Months

Position Overview

The Client is seeking a professional and customer-focused Family Safety Receptionist to provide administrative and front-desk support at the Service Center in Inverness, Florida.

The selected candidate will assist customers, families, and visitors, answer incoming calls, respond to inquiries, handle customer complaints, and direct individuals to the appropriate person, office, or resource. The role also involves general office administration, mail handling, filing, supply management, and maintaining an organized and welcoming reception area.

Key Responsibilities

• Answer and respond to incoming telephone calls in a professional and courteous manner.
• Greet clients, families, and visitors entering the office.
• Answer the door and assist clients and families with their needs.
• Respond to customer questions, inquiries, and complaints and refer matters to the appropriate staff or resource when necessary.
• Conduct follow-up on customer inquiries as required.
• Process incoming and outgoing mail using the office postage machine.
• Sort, distribute, and deliver mail and faxes as needed.
• Prepare and process closure letters.
• Maintain and organize case files and other office records.
• Access and use forms available through the shared drive.
• Assist with employee interviews and related administrative activities.
• Receive supply deliveries and organize supplies in the designated supply room.
• Maintain adequate supplies in the office, including keeping the Blue Book stocked.
• Replenish copier paper at the end of the day.
• Keep the playroom tidy and organized when used by clients or families.
• Empty recycling boxes at the end of the day on Tuesdays and Fridays.
• Maintain a clean, organized, and professional reception and office environment.
• Perform other administrative duties as assigned.

Required Qualifications

• Ability to speak and understand English effectively.
• Ability to operate standard office equipment, including:
• • Copier
  • Fax machine
  • Postage machine
  • Other general office equipment
• Minimum 2 years of experience in a professional office environment with a strong employment history/tenure.
• Minimum 1 year of customer-facing experience in a professional environment .
• Professional appearance and courteous, customer-service-oriented approach.
• Strong communication, organization, and interpersonal skills.
• Ability to work professionally with customers, families, visitors, and staff.

Highly Desired Skills

• Experience with mailroom processes and postage machines .
• Experience assisting with employee interviews .
• Experience with office supply management and inventory .
• Experience using shared drives for accessing and managing forms/documents .
• Previous experience in a receptionist, administrative assistant, customer service, or front-desk role.

Ideal Candidate

The ideal candidate will be dependable, professional, organized, and comfortable working directly with the public. The candidate should have strong customer-service skills, excellent communication abilities, and the ability to manage multiple administrative tasks in a busy office environment.

Important: This is an onsite position in Inverness, FL , and the interview will be conducted onsite only .

Interested candidates should submit an updated resume highlighting their administrative, receptionist, customer service, office equipment, mailroom, filing, and office support experience.

This position is for one of the big technology giant.

Company Description

This position is for one of the big technology giant.