Office Manager

Office Administrator

Albuquerque, NM

American Fire Protection Group (AFPG) is a people-first company with a proven track record of investing in our teammates. Our purpose of "Building Great Leaders" is at the forefront of everything we do. AFPG is powered by APi Group – a global, market-leading business services provider of safety and specialty services in over 500 locations worldwide. Being a part of an organization like APi Group has many benefits, including highly competitive pay, industry leading benefits and perks, and extensive learning and development opportunities. We often hear companies claim they are a "family" not just a "company." We strive to be a company that prioritizes the family YOU already have waiting for you at home. Creating a healthy work-life balance and ensuring everyone makes it home safely is our top priority.

Benefits We Offer:

• Comprehensive Insurance coverage - Health, Dental, Vision and More
• 401(k) Plan – Matching %
• Employee Stock Purchase Plan
• Profit Sharing Plan
• Sales Commission Plan
• Flex Spending (FSA) and HSA
• Wellness Program
• Employee Assistance Program
• Individual Development Plan (IDP) – Define your career goals and create a plan that make the goals attainable
• Growth opportunities through company sponsored leadership development courses and trainings
• Paid Time Off (PTO)
• Paid Holidays
• Parental Leave, Paid Pregnancy Medical Leave
• Tuition Reimbursement
• Annual Discretionary Bonuses
• Employer Paid Life Insurance

We are seeking a detail-oriented and highly organized Inspection Administrator to support inspection operations. This position will coordinate inspection work orders, communicate scheduled inspections to customers, track documentation, and submit completed inspection reports to required third-party platforms or agencies.

The ideal candidate is comfortable working in a fast-paced administrative environment, managing multiple deadlines, communicating professionally with customers, and accurately entering and maintaining data in service-management systems.

This position has an annual rate of $65,000 depending on experience.

Job Responsibilities

• Review incoming inspection work orders and confirm all required customer, site, and inspection details are complete.
• Create, schedule, assign, and dispatch inspection work orders.
• Coordinate with inspection technicians, field supervisors, and operations personnel to ensure work is assigned appropriately.
• Monitor scheduled work orders and make updates when inspections are rescheduled, cancelled, or reassigned.
• Maintain accurate work-order status, notes, scheduling details, and customer information.
• Contact customers by email and/or phone to confirm scheduled inspection dates, times, site contacts, and access requirements.
• Send inspection confirmations, reminders, rescheduling notices, and other required customer communications.
• Respond professionally and promptly to customer inquiries related to inspection scheduling and documentation.
• Escalate scheduling conflicts, customer concerns, or incomplete information to the appropriate manager or team member.
• Maintain accurate digital files and inspection records in accordance with company procedures.
• Track upcoming, completed, overdue, and outstanding inspection reports.
• Prepare basic status reports or scheduling updates for management as requested.
• Other duties as assigned.

Job Qualifications

• High school diploma or equivalent; associate degree or additional administrative training preferred.
• Prior experience in administrative support, dispatching, scheduling, customer service, or service operations.
• Strong proficiency with Microsoft Outlook, Excel, Word, and email communication.
• Excellent organizational skills with strong attention to detail.
• Ability to manage multiple priorities, deadlines, and follow-up items.
• Professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with field and office teams.
• Experience in fire protection, life safety, construction, service, inspections, or a similar industry is preferred but not required.

American Fire Protection Group is an equal opportunity employer. Qualified minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants with American Fire Protection Group and its subsidiaries will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, or status as a qualified individual with a disability or protected veteran.