Manager Clinic Operations

Job Summary and Responsibilities

As our Manager of Clinic Operations overseeing Internal Medicine Family Medicine and Endocrinology you will communicate the organizations goals to the clinic staff as you constantly seek to improve patient experiences reach out to the community and deliver quality care. At the same time you will advocate for your team by bringing any issues requests or new ideas from them to leadership.

Every day you are expected to provide visionary leadership to maximize the effectiveness of all service delivery systems and financial performance. You will engage staff and cultivate a care center culture that prioritizes humankindness and patient-centric care work closely with staff and providers to ensure that all fiduciary and care center goals are met and proactively determine workload priorities through planning coordination and managing staff and providers to meet the clinics administrative operational and support requirements

To be successful in this role you will be competent and confident. Utilizing your excellent communication skills one-on-one and in front of groups you will tackle tough conversations and above all be an educator at heart. Every interaction is an opportunity to share your knowledge with others and improve their understanding of a patients needs the needs of clinic staff or the needs of the organization.

• In collaboration with Care Center and Provider Site leadership supports a vision and culture that reflects a patient care focused environment. Collaborates as appropriate to discuss and effectively manage ongoing operations and resolve operational staff and financial issues pertaining to the practice.
• Responsible for coordination and management of the care centers financial operation budget. Ensures that patient care is achieved cost effectively. Monitors fiscal operations on an ongoing basis. Resolves problems and issues and reconciles discrepancies in monthly financial reports. Analyzes fiscal performance to identify strategies to maximize revenue generation while optimizing expenditure levels.
• Supports provider leadership with appropriate data and analytics to allow providers to effectively evaluate all aspects of the care center performance. Collaborates with hospital leadership and staff to support providers who provide patient care in hospitals as required. Provides feedback to care center and medical group leadership on provider performance. Escalates provider issues to care center and medical group leadership as appropriate.
• Develops analyzes and implements processes and systems to enhance customer service. Reviews and monitors patient satisfaction trends and results. Provides mentoring and coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service. Responds to patient complaints; works to resolve complaints and implements proactive measures to prevent similar occurrences from occurring.
• Leads by example and creates a care center environment that fosters CommonSpirit Healths mission vision values and the Standards of Conduct. Plans coordinates and effectively leads staff and providers to meet the care centers patient care administrative operational and support requirements.

Job Requirements

• Three (3) years of healthcare management experience
• Bachelors Degree or equivalent experience
• Demonstrated ability to effectively lead productive engaged teams and work with providers
• Knowledge of business and management principles budget control and accounting principles including capital budgeting cost accounting professional and patient billing; and ability to apply these principles to a health care environment
• Knowledge of or ability to learn the budgeting process management reports accounting purchasing and patient billing systems
• Knowledge of computers systems and software including word processing spreadsheet database clinic information systems electronic medical records billing systems and other application packages
• Health insurance knowledge of HMO PPO and capitated risk plan contracts as they relate to providers and practices

Preferred

• Previous out-patient practice & healthcare management experience strongly preferred
• Previous experience in primary care strongly preferred
• Previous management experience in a union environment preferred
• Prior managed care or integrated delivery systems experience preferred
• Masters degree in business finance or healthcare administration or related field preferred

Where Youll Work

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group Stockton a service of Dignity Health Medical Foundation is a multi-specialty clinic with three locations in Stockton California. Along with our local affiliated Dignity Health hospital (St. Josephs Medical Center) we offer an integrated care delivery system that provides primary care for family medicine and internal medicine cancer care (gynecologic oncology and radiation oncology) endocrinology gastroenterology and general surgery.

Required Experience:

Manager