Customer Service Representative

Staples is business to business. You're what binds us together.

As an Inside Business Development Executive supporting Quill, you'll play a critical role in driving new business growth and building meaningful customer partnerships. Acting as the first point of contact for prospective and existing customers, you'll identify opportunities, present customized solutions, and help organizations—from education institutions to commercial clients—maximize value through Quill's offerings. This is a high-impact, growth-oriented role and a strong entry point into account management, offering the opportunity to influence strategy, build relationships, and directly contribute to revenue and customer success.

What you'll be doing:

* Conduct outbound calls to prospective and existing customers to generate new business and drive sales growth * Build and manage a robust pipeline of opportunities across education and commercial segments * Present customized pricing solutions and programs tailored to customer needs * Leverage education contracts, cooperative purchasing agreements, and bids to win new accounts * Qualify leads and route high-potential opportunities to appropriate sales partners * Meet and exceed monthly and quarterly performance targets and key sales metrics * Maintain accurate and up-to-date CRM records, including activity tracking and pipeline management * Collaborate with peers and leadership to drive revenue growth beyond traditional product categories * Develop trusted advisor relationships by understanding customer needs and consolidating spend from competitors * Present solutions—including pricing and program offerings—to stakeholders up to the C-suite level

What you bring to the table:

* Highly motivated, competitive, and results-driven mindset with a passion for sales * Strong communication and persuasion skills with the ability to influence decision-makers * Comfort working in a fast-paced, metrics-driven environment with changing priorities * Excellent presentation skills and confidence engaging stakeholders at all levels * Strong time management and organizational skills * Resilience and persistence, with the ability to overcome objections and rejection * Customer-first mindset with a focus on delivering value and building long-term relationships * Ability to think dynamically and adapt conversations to different customer needs * Curiosity and willingness to learn, ask questions, and continuously improve * Collaborative mindset with a desire to contribute to team culture and share best practices

What's needed- Basic Qualifications:

* Associate's or Bachelor's degree (or equivalent work experience) * High School Diploma or GED required * 1+ year of sales or related professional experience * Demonstrated ability to communicate, present, and influence effectively * Strong verbal and written communication skills * Ability to manage multiple priorities and meet performance goals * Strong problem-solving and critical thinking capabilities * Proven ability to stay organized and manage time effectively in a results-driven environment * What's needed - Preferred Qualifications:

* 1+ year of B2B sales or business development experience * Experience in customer acquisition, account management, or quota-carrying roles * Exposure to education or commercial sales channels and contract-based selling

We Offer:

* Inclusive culture with associate-led Business Resource Groups

* Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

* 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)

* Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.