Parking Services Associate

Parking Service Associate

Basic Function - Monitor designated streets, lots, garages, other public areas, and/or an entire campus to ensure compliance with parking policies.

Responsibilities:

• Provide customer service by answering questions regarding directions, events, building locations and parking policies. How to make a parking fee payment using the onsite Pay-stations, TEXT2PARK, Flash and QR Code platforms. Learn all the onsite tenant validation programs.

• Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Impound, boot, or relocating vehicles as directed.

• Assist customers at every exit lanes and properly manage egress.
• Replace parking equipment's arm gates when needed.
• This position requires the ability to work alone and therefore must exercise proper judgment, tact, and diplomacy in dealing with people.

The Schedule:

• Monday & Tuesday, Friday 10:00pm-6:30pm. Wednesday & Thursday Off. Saturday and Sunday 12pm-8:30pm
• Full Time.

• Assist maintenance staff with duties related to parking program and facility upkeep and maintenance. This includes but is not limited to inspecting and assessing lots for maintenance issues, painting, cleaning, and repairing parking meters and pay and display machines, installing signs, signposts, and meter posts.

• Assist in the collection and security of all monies received through parking citation, multi-parking space, Flash technology and any other means of collecting parking revenues and fees.

• Assist event staff with activities related to parking for events. This includes but is not limited to setting up for events, traffic control, receipt of payment for parking, and lot usage control.

• Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.

• Other related duties as assigned.

Qualification Requirements:

The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve the expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

• Knowledge of geography of the area they are enforcing

• Knowledge of hazards and safety precautions

• Ability to use a handheld computer

• Ability to operate a motorized vehicle

• Ability to understand and apply parking regulations

• Ability to interact with others in a courteous and tactful manner

• Ability to walk for extended periods of time

• Ability to work in all weather conditions

• Must be 18 years of age or older at time of hire

• Language Skills: Ability to read, write and interpret the English language

• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization

• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions

• Ability to deal with problems involving a few concrete variables in standardized situations

• Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events

• Other Skills and Abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions

• Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public

• Ability to effectively respond to customer problems or complaints

• Must be initiative-taking with strong personal drive and proven customer service skills and must be willing to lead by example. Must be willing to work a flexible schedule.

License Requirement:

The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Availability to Work: Special shift requirements, if any, will vary depending on the location's hiring needs. If applicable, availability to work second shift, third shift and/or weekends may be required.

Physical Demands and Work Outside Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snowstorms, and extreme heat.

Employees work in and around potentially dangerous traffic situations, and employees are to be always safety conscious.