Student Success Specialist

Student Success Specialist

The Student Success Specialist leads a team that includes the Assistant Director and Student Navigators to foster student success through consistent outreach, engagement, and delivery of student support services to every student enrolled within their School. The Student Success Specialist will work with Academic Department Chairs, Coordinators, and faculty to facilitate engagement opportunities within the School. Additionally, the Student Success Specialist will support a caseload of students, using proactive outreach, intrusive intervention, and case management strategies. The Student Success Specialist will be directly supervised by the Assistant Dean of Student Success, works collaboratively with the Academic Dean on matters related to curriculum and faculty initiatives.

Major Responsibilities:

• Supervise the Assistant Director and Student Navigators in providing proactive outreach, intrusive intervention, and case management support to assigned student populations within the School
• Collaborate with Academic Department Chairs, Coordinators, faculty, and staff to support effective academic advising, student engagement, career exploration, and student success initiatives.
• Regularly meet with other Student Success Specialists to foster consistent delivery of the same across the College
• In collaboration with other campus units, coordinate the School's student-facing activities including, but not limited to: orientation, open house, student advisement and academic planning, recruiting, and career and transfer networking events
• Facilitate regular School-wide meetings to discuss assessment data, address strategic priorities, and resolve emergent issues
• Provide navigation services to a caseload of students
• Develop and deliver an annual School Engagement Calendar
• Partner with Career and Transfer Services staff to implement engagement opportunities with community industry partners and transfer institutions appropriate to the School
• Periodically meet with the Learning Center to align existing tutoring and academic support programs with School needs and collaborate to develop new academic support programs that are necessary for student success
• Collaborate with Department Chairs to provide input on student needs related to the course schedule, including cycling and timing of courses and recommendations on course cancellations and additions
• Support academic programs to develop and re-design curricula to align with industry/transfer institution trends and practices and to evaluate the effectiveness of current programs.
• Represent the Associate Dean of Student Affairs in her/his absence and/or when requested
• Perform other duties as assigned.

Requirements:

Minimum Qualifications:

• Master's degree from an accredited university, college or foreign equivalency plus two years of relevant professional experience or equivalent combination of education and experience.

Preferred Qualifications:

• Familiarity with needs, trends, and best practices of advising, success coaching, student navigation, and/or case management
• Minimum of three years of full-time, post-graduate professional experience in higher education, including at least one year of experience leading professional staff.
• Bilingual in English and Spanish. English and other languages will be considered.

Knowledge, Skills and Abilities:

• Ability to function in a highly collaborative environment and develop effective working relationships with individuals at all levels of the organization
• Demonstrated understanding of, sensitivity to, and respect for, the diversity of academics, ethnicity, culture, disability, religion, and sexual orientation of students in an academic environment
• Demonstrated commitment to personal and departmental development, professionalism, multicultural education, creativity, collaboration, and initiative
• Ability to manage multiple tasks and effectively prioritize among competing needs
• Ability to utilize assessment data to guide development of effective initiatives for continuous improvement
• Strong communication, interpersonal, problem-solving, and decision-making skills
• Demonstrated experience in developing and implementing programs for post-secondary education
• Must have the ability to handle confidential information in a professional and sensitive manner
• Must have the ability to communicate clearly and effectively with faculty, staff, administrators, and students
• Must possess excellent supervisory, organizational, and training skills
• Must possess a willingness to take initiative on new projects and facilitate change

Additional Information:

Salary range is: $58,564 - $73,205, commensurate with credentials and relevant experience. Onondaga Community College offers a generous and competitive benefits package including:

• New York State Local Retirement System (pension) or an Optional Retirement Plan (401a)
• Excellent health, dental, and vision insurance plans (qualifying domestic partner included)
• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.

Application Instructions:

To be considered, please submit a resume and cover letter at time of application. The three (3) references listed on the application must be professional references, two of which must be current or former supervisors. Finalists will be contacted prior to references being checked. Offers are contingent upon the completion of a background check, and official transcripts are required upon hire. Please contact View email address on click.appcast.io if you have questions.

Onondaga Community College