Administrative Coordinator II - Hem/Onc - Boston

Job Profile Summary This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes clinical administration duties such as long‑term strategic planning, determining strategic issues and opportunities that could affect practice success, prioritizing and tracking investments across practices, allocating resources, making decisions regarding practice growth, and developing the need to accomplish the practice’s vision. The position is an organizational support or service role that focuses on daily business activities (e.g., technical, clinical, non‑clinical) operating in a hands‑on environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. The role requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. It works under moderate supervision, with routine problems, occasionally requiring interpretation or deviation from standard procedures, and communicates information that may require explanation or interpretation. Job Overview This position provides administrative coordination, reporting, day‑to‑day support, and daily operational tasks to an assigned program. It participates in assessing, planning, implementing, and evaluating the health services provided. When appropriate, new services, approaches, or expanded programs are presented for review. The role is responsible for effectively organizing, assembling, and arranging resources to meet the short‑ and long‑term goals of the program and organization. It serves as a liaison and key point of contact to facilitate programmatic and operational communications internally and externally. The position works cooperatively within the department and other services to create a system of quality health care according to the policies, procedures, philosophy, and objectives of the departments and hospital. Minimum Qualifications Two (2) years’ administrative experience. Preferred Qualifications High school diploma or equivalent. Five (5) years’ administrative experience in a healthcare setting. Bilingual. Duties and Responsibilities Collaborates with leadership to continuously improve service outcomes that impact patient comfort by overseeing the development and follow‑through of improvement opportunities that are consistent with the hospital mission, vision, and scope of service statement. Oversees day‑to‑day functions related to service area(s) including budget compliance/payroll, staffing, scheduling/core delivery, front desk operations, revenue capture, and prior authorization for patients as needed based on insurance coverage. Acts as the first level “go‑to person” for clerical needs of the program, including timesheets, office supply and check requests, managing mail and billing of contractees, developing, printing, and dissemination of program fliers and family education packets, among other daily administrative tasks. Works with the clinical and administrative team to develop a comprehensive workflow process within the program, reviews workflows from time to time, and provides support and guidance to the team to improve efficiency as necessary. Coordinates staffing patterns of the program based on volume and needs, providing coverage and support as needed to ensure uninterrupted patient care and continued efficient workflows. Collects, analyzes, and makes decisions based on data and evidence‑based statistics. Facilitates inter‑ and intra‑departmental and external communication and linkages, including responding to and facilitating internal agency communications with community services, staff, other hospital departments, or off‑site programs. Disseminates updates via letters, emails, and other methods as needed. Conducts meetings for all providers and staff to discuss new policies and procedures and provide updates to enhance delivery of care through the program, satisfaction with service, and resolution of problems. Assists with and assures departments compliance with ACR/JCAHO/ACOS regulatory standards. Participates in quality improvement activities used for strategic planning purposes, preparation for accrediting bodies, quality assurance, and performance improvement plans. Participates in the interview process and assists in a comprehensive orientation plan for all new employees. Communicates progress to the management team regularly to ensure goals are achieved. Physical Requirements Frequent sitting, occasional standing or working, and lifting of 10–15 lbs. May be exposed to dust and other typical office‑like discomforts. Manual dexterity using fine hand manipulations for computer keyboard operation. Ability to see computer screen and read reports. Ability to hear instructions from physicians and other clinical or nursing staff. Skills & Abilities Computer literacy required, including familiarity with word processing programs and electronic spreadsheets and learning new applications. Excellent customer service skills including excellent interpersonal and telephone skills. High degree of tact necessary due to frequent interaction with patients, physicians, and insurance companies. Strong business skills, including understanding of health care expense, revenue, and reimbursement models and how they affect business plans. Ability to develop recommendations based on analysis and lead teams and drive decision making. Excellent organizational skills required with attention to detail. Proven administrative skills and experience. Ability to prioritize work and be flexible with work assignments. Compensation Pay Range: $24.65 - $30.82 #J-18808-Ljbffr Tufts Medical Center, Inc.