Case Management Housing Specialist

Case Management Housing Specialist Category: Administration Main location: United States, Florida, Tampa Position ID: J0626-1956 Employment Type: Full Time Position Description CGI Federal's Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable housing has an opening for a Housing Specialist. This is an opportunity to join an energetic team with a collaborative management group and work with affordable housing providers. New team members receive in depth training to prepare them for their role. Additional training and professional development opportunities are also available, for both the affordable housing industry, and general business skills. The Housing Specialist is directly responsible for the timely and accurate completion of specified core tasks for case management under HUD's Housing Choice Voucher Program (HCVP). The Housing Specialist works closely with applicants, participants and property owners to ensure compliance pursuant to HUD policy and the PHA's HCVP Administrative Plan. The candidate will use CGI's propriety IT systems as well as the Microsoft Office Suite to accomplish day to day tasks. This position is located in our Tampa, FL office; however, a hybrid working model is acceptable. Responsibilities Responsibilities will include but not be limited to: income calculations and file reviews, while at the same time maintaining a high quality of customer service with clients. The Housing Choice Voucher Specialist is responsible and accountable for implementation of all aspects of HCV program administration including but not limited to eligibility screening; employment, income, asset and deductions that affect rent calculations, and school verifications; reasonable rent determinations, rent negotiations, housing subsidy assistance and rent calculations; voucher issuance; approving requests for tenancy; approving requests for reasonable accommodations, program moves and portability; landlord eligibility screening; housing assistance payments contracting; payment processing; conducting periodic re certifications/re exams; referrals to mobility counseling services; determining program compliance and handling program terminations; monitoring caseload activities; and providing client and landlord customer service. Other duties may be assigned. Other duties are as follows: Manage, monitor and maintain monthly portfolio that includes but is not limited to collecting, processing and verifying documentation for clients and stakeholders; contacting third party sources for verifications based on outlined criteria. Ensure that tasks assigned are completed in an accurate and timely manner. Operate/maintain computer, printer, scanner, copier, fax and additional office machines. Complete accurate data entry in CGI and client systems of record necessary to monitor and produce forms, reports, correspondence or other material. Analyze, organize, evaluate, alphabetize and file materials or data, as necessary. Assist other staff members, when requested. Implement new CGI/HUD/Client policy, procedures and requirements as provided by the Supervisor. Research and respond to inquiries from clients, landlords and tenants regarding case load matters and concerns. Educate program team members, participants Qualifications Associate's degree (bachelor's degree preferred) from an accredited college or university in Business or Public Administration, Social Sciences or related field. 3 5 years of customer service experience in the affordable housing industry preferred. One year in a supervisory position. Must obtain Certified HCVP Specialist within one year of employment. The Housing Choice Voucher Specialist role requires skilled reading, analyzing, and interpreting data, documents, information, and publications. Must be able to evaluate information and situations in order to make sound independent decisions. Must possess problem solving abilities with skills to identify critical issues, and develop and execute plans to resolve disputes. Demonstrated ability to use critical thinking to solve problems. Organization and records management skills. Ability to handle math computations. Demonstrated ability to use time management skills to achieve success with schedules, workloads and deadlines. Ability to utilize organizational skills to manage all aspects of a client's case; including tracking activities, updating records and monitoring outcomes. Must manage files and documents, follow recordkeeping requirements and maintain confidentiality. Must have basic to advanced math skills to complete financial forms, develop reports and understand statistical data. Must use math in daily work tasks, such as calculating financial eligibility for services, determining level of subsidy assistance, and monitoring expenditures. Highly proficient data entry and computer skills along with the ability to use and manage computer files, use databases, create spreadsheets and prepare presentations. Must have aptitude to become proficient with proprietary database operations and demonstrate functional proficiency in use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Strong interpersonal, written and verbal communication skills and the ability to forge positive relationship Skills Analytical Thinking Building teams Communication Customer Service & Support Housing (Fed) Problem Solving Result oriented Benefits CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: Competitive compensation Comprehensive insurance options Matching contributions through the 401(k) plan and the share purchase plan Paid time off for vacation, holidays, and sick time Paid parental leave Learning opportunities and tuition assistance Wellness and Wellbeing programs CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $42,600.00 $77,400.00. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at View email address on click.appcast.io . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information. #J-18808-Ljbffr CGI Technologies and Solutions, Inc.