Business Operations Manager

Build a Career. Build what Matters. Congruex’s culture of safety and performance is built on the 4X Factor with core values to Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we deliver results to our customers, reinforcing long-term growth. Why Work for Congruex? We are committed to building a workplace where employees are supported and recognized. Whether in the field or the office, our teams take pride in their work. Congruex listens and cares for its employees. As we continue to grow, we make investments in our people so they can grow with us to build careers, not just jobs. Benefits & Development Approach A competitive compensation and benefits package (includes health care benefits, paid time off, 401K, and more) Annual safety boot program of up to $150 per eligible field employee Field safety reward points redeemable in our online store Paid training opportunities (safety, technical, and professional) Companywide employee recognition and rewards program Ongoing engagement opportunities through surveys, focus groups, company meetings, and leadership access Job Summary The Business Operations Manager works with the executive team to implement business strategies and objectives. Strategically manage company resources, driving process standardization and improvement to ultimately increase efficiency of the business and maximize operating capabilities. Job Responsibilities (Including, but not limited to) Help define use cases and requirements for products and solutions Define Produce/Service portfolio Include service hierarchy Sub service definitions Bundled service offerings Analysize profitability of each service Inventory and identify gaps in marketing material for external use Refine and lead the commercial approval process Compile costs of each service Develop and refine a market-based pricing book Create a full P&L per deal Create an executive approval document summarizing key points for approval Help establish master schedules, resolve scheduling conflicts Support all P&L related line items for company product Continually evaluate and improve product offerings and processes to support products based on sales needs and customer requests, taking product enhancements through development phases Monitor competition and provide competitive analyses to internal stakeholders In conjunction with the Marketing team, develop marketing plans supporting company vision and defining outlook for product portfolio Contribute to new product ideas/strategy and business forecasts Create and deliver product and solution presentations to customer and internal teams Perform other duties as assigned Required Skills & Qualifications Bachelor’s degree in Economics, Finance, Business Administration, Marketing, or related field 5-7 years in Telecom industry 2+ years proven experience in an operations management position Experience with forecasting models and business projections Ability to interpret production and financial data Excellent verbal and written communication skills; presentation skills Strong problem solving and conflict management skills Experience with databases and project management software Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook) Desired Skills & Qualifications Experience leading and building teams Ability to create complex forecasting models and budgets Previous experience in a business operations or strategy role Physical Demands Extended periods sitting at a desk and working on a computer Must occasionally lift up to 15 pounds (e.g., office supplies, packages) Regular use of hands and fingers to operate computers, printers, and other office equipment Visual acuity required for reading documents and computer screens Work Environment Standard office setting with controlled climate Noise level generally low to moderate (e.g., printers, phone calls, conversations) Occasional travel may be required for meetings, training, or other business-related activities All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. #J-18808-Ljbffr