Property Manager - TPM - PNH SM/SP/TRIPP HOUSE

The Property Manager (PM) contributes to the shaping of their assigned community by working collaboratively with an onsite team, supervisory team and outside agencies to provide quality affordale housing. The Property Manager is responsible for all operations including; rent collections, tenant relations, occupancy, financial reporting, regulatory agency compliance, and physical aspect of the community.

Essential Job Duties

• Estabblishes a positive, productive and professional relationship with the onsite and supervisory team.
• Works collaboratively with the FOM to ensure the community is operationg within approved budget.
• Enforces rental policies as specified in the approved management plan.
• Works with onsite team to keep the average number of calendar days for re-renting a vacant unit less than or equal to 5 days.
• Processes applicants and leases units by following the guidelines of the Tenant Selection Plan.
• Follows verification procedures established by the HUD Handbook and Management Policies.
• Esures 100% completion of semi-annual unit inspections as required by management and works with the onsite team to correct unit deficiencies following the procedures outlined in the Operational Policies and Procedures Manual (OPPM).
• Ensrues all recertification notices are prepared and distributed according to timeline specified by management. Ensures successful completion of 100% of all annual recertifications by project due date as specidfied in the OPPM.
• Dvelops and maintains good tenant relations; adheres to all applicable Fair Housing laws.
• Develops and maintains ecelletn rapport with local government agencies and other local agencies (i.e. fire dept, police dept, senior centers).
• Completes and submits monthly occupancy and accounting reports. Submits timely month end reports and other reports as required by management and as outlines in the OPPM.
• Maintains accurate tenant files in compliance with established amangemetn procedures and HUD regulations. Keeps tenant files and office files organied, properly maintained and secured.
• Follows company guidelines related to the use of petty cash and monthly reconciliations.

Provides Resident Building Attendant (RBA) staff with all necessary training and contact information in order to fulfill their responsibilities.

Core Competencies

Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.

Analytical Skills: Synthesizes complex or diverse information, prioritizes projects and determine best way of meeting deadlines and requirements.

Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.

Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies.

Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.

Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements in accordance with his/her respective job duties and responsibilities.

Confidentiality: Maintains a high degree of confidentiality.

Customer Service: The extent to which the employee provides prompt and high-quality service to team members, vendors and internal/external customers.

Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.

Organization: Maintains clean, functional workspace, continuous workflow to meet daily/weekly/monthly deadlines.

Safety: Attends required safety meetings, follows the Injury and Illness Prevention Plan (IIPP) and reports unsafe conditions, keeps workplace in safe condition.

Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations. Engages consistently in professional behavior.

Training: Completes company required training timely.

Leadership & Management: Reacts well under pressure and assessable. Develops subordinates' skills and encourages growth by providing candid, relevant feedback and coaching. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency. Recruits and retains high-quality team members.

Other Duties:

• Attends staff, departmental, and required meetings and trainings.
• Must be able to work evenings or weekends as needed
• Light maintenance and cleaning.

Respond to owner requests.

Experience & Education:

• High School diploma or GED equivalent required.

• Two years managing assisted housing for elderly and/or physically challenged developments under the HUD Section 202/8, 202 or 811 Program preferred.
• Must possess excellent interpersonal skills and have a genuine interest in people.
• Must be highly organized and able to make quick but reasonable decisions.
• Professional demeanor in handling resident and employee relations.
• Give and receive instructions in a professional manner.
• Ability to exercise discretion and confidentiality in a relation to managing the community.
• Demonstrate integrity, respect and responsibility in dealing with residents and other employees.
• Preferred bilingual and fluent in the language for the community in which they will serve (written and oral).

Computer & Software Skills

• Must have foundational computer skills including: Microsoft Office Suite (Outlook email and calendaring) and the internet.
• (Level 2; Proficient) (Onesite) user CashPro experience, preferred.
• Onseite and Yardi experience, preferred.
• ADP WorkforceNow user

Travel:

• Occasional local travel
• Must have a valid California Driver's License, proof of current vehicle insurance and driving record that meet TELACU Industries insurer's criteria; must be able to use own vehicle in the course of work.

Physical & Mental Requirements

Amount of Time
PHYSICAL REQUIREMENTS	None	Under 1/3	1/3 – 2/3	Over 2/3
Standing	X
Walking	X
Sitting	X
Stooping/Bending	X
Using hands to finger, handle or feel (computer operation)	X
Reaching with hands and arms	X
Lifting of up to 20 lbs	X
Talking and hearing	Clear speech and good hearing both face to face and on the phone; hears well in noisy social environments
Seeing	Clear vision at 20 inches or less with or without corrective lenses; vision sufficient to drive motor vehicles safely with or without corrective lenses

Reasoning & Mental Abilities:

Uses critical thinking skills to interpret information furnished in written, oral or schedule form and to analyze more complex documents like agreements and contracts. Makes sound decisions and sets goals based on available information and evaluates situations and requirements to plan and adjust work accordingly.

Projects accurate future occurrences based on current or historic data. Must be able to work independently and without direct supervision; able to make decisions about the severity of variable situations and evaluate the most appropriate response; able to make appropriate decisions related to customer requests.

Work Environment & Exposures:

Position may require occasional exposure to fumes or airborne particles, vibration and loud noise levels.

Will be exposed to varying weather conditions, soil, pollen, grass and plant materials and fertilizer while working; will be exposed to cleaning solutions of home strength; may be exposed to industrial strength solutions for pest control, paints or solvents.

HAZARDS: Occasionally exposed to biohazards such as bloodborne pathogens, sewage, building waste.

TELACU Offers a Competitive Benefits Package:

• Medical health coverage options: Limited HMO, Full HMO and POS
• Dental coverage options: Dental HMO (DMO) and PPO
• Vision PPO insurance option
• Flexible Spending Account (FSA) for Medical Expense Reimbursement & Dependent Day Care
• 401(k) Retirement Plan with generous employer match
• Company Paid Basic Life / AD&D Insurance
• Voluntary Supplemental Basic Life / AD&D Insurance
• Company Paid Long-term Disability
• Company Paid Employee Assistance Program (EAP)
• Colonial Voluntary Supplemental Insurance Option