Associate, Portfolio Management

Seeking a Portfolio Management Associate to play a critical role in overseeing our Mortgage Servicing Rights (MSR) portfolio and Sub servicer relationships. As part of the Master Servicer oversight function, this role is responsible for ensuring Sub servicers operate in full compliance with FNMA, FHLMC, state, and regulatory requirements, while delivering transparent, accurate, and timely servicing performance data.
 
The ideal candidate brings a strong foundation in mortgage servicing operations, a clear understanding of the end‑to‑end servicing framework, and a desire to deepen expertise in MSR asset management and regulatory oversight. This role partners closely with internal teams and external subservicers to review large data sets, monitor portfolio performance, identify operational or compliance risks, and support onboarding and oversight of new Sub servicers as the platform grows.
 
This position reports to the Director of Sub Servicing Oversight within the Finance organization and offers meaningful exposure to investment asset oversight, regulatory compliance, and senior leadership within a collaborative, growth‑oriented environment. It is well suited for a detail‑oriented, intellectually curious professional who enjoys solving complex problems and contributing to the disciplined management of institutional‑quality assets.
 
Essential Responsibilities
 

• Subservicer Oversight
  • Conduct monthly performance reviews, audits, and control assessments to ensure Sub servicer compliance with contractual requirements, internal policies, and applicable FNMA, FHLMC, state, and regulatory standards.
  • Identify process gaps, performance trends, and control deficiencies; partner with subservicers to implement timely and effective corrective action plans.
  • Ensure sub servicer has adequate controls and performance targets to meet/exceed performance targets while operating with appropriate controls
  • Evaluate Sub servicer operational capacity and staffing levels to ensure alignment with portfolio size, complexity, and business growth objectives
  • Oversee default servicing practices, ensuring strong controls and outcomes across
    • Collection Strategies
    • Loss Mitigation Strategies
    • Bankruptcy Management
    • Foreclosure Timeline Management
    • Escrow Management
    • Property Inspection Management
    • Real Estate Owned Liquidation Process (where applicable)
    • Ensure investor reporting and accounting accuracy
    • Ensure claims management process is effective and recovers all available dollars for the investor and the firm
  • Ensure compliance with all call center metrics:
  • Ensure compliance with all regulatory requirements including CFPB

• Manage customer complaints for the firm for both MSR and Resi Credit portfolios
• Prepare and deliver weekly and monthly portfolio performance reporting by Sub servicer and portfolio, taking full ownership of accuracy, completeness, and delivery.
• Analyze large data sets to identify emerging risks, performance trends, and optimization opportunities.
• Support onboarding, transition, and ongoing oversight of new subservicers
• Partner with the Finance team to review, reconcile, and challenge advances, corporate charges, and fee disbursements, with a focus on contractual allowables and investor eligibility.
• Work closely with all internal teams to ensure corporate goals are met