Facilities Call Center Specialist

Facilities Call Center Specialist

Are you a passionate and experienced Call Center Professional? We're seeking top talent to join our world-class team as a Facilities Call Center Specialist. In this fast-paced, mission-critical role, you'll be at the center of operationscoordinating emergency and non-emergency facility requests, supporting frontline teams, and ensuring seamless communication across departments. If you thrive in dynamic environments and enjoy being part of a transformational team, this is your opportunity to make a meaningful impact.

What the Job Is Like

• Pay: $35-$40 per hour
• Schedule: Friday - Tuesday (off Wed Thursday)
• Shifts: 2:00pm 10:30pm
• Location: Menlo Park, CA
• Duration: 06 months

What's In It For You

• Competitive pay
• Great working location
• Health/vision/dental/life insurance
• Refer-a-friend bonus*
• Weekly payroll
• 24-hour accessibility
• Personalized service

Education Qualifications:

• High School Diploma or GED equivalent

Required Experience:

• Minimum 2 years of Call center or dispatch experience
• Experience in fast-paced, high-volume environments
• Customer service experience is a must
• Strong typing skills (minimum 25+ WPM)
• Basic computer skills (MS Office)
• Excellent computer skills and proficiency in using call center tools are helpful
• Strong communication skills are crucial

Core Competencies:

• Ability to work in a fast-paced, evolving environment
• Strong collaboration across all organizational levels
• Adaptability and comfort with change
• High attention to detail and process adherence
• Able to notice issues, document information clearly, and help find solutions
• Comfortable speaking with people at all levels and providing good customer service

Responsibilities:

• The Facilities Call Center Specialist I receives and manages incoming calls/inquiries, typically in emergency or service-related situations.
• Responsible for gathering information, assessing urgency, and dispatching the appropriate personnel or resources to address the call.
• Facilities Call Center Specialist acts as a crucial link between callers and field units, ensuring timely and effective response.
• Answers a high volume of telephone calls, emails and Microsoft Teams messages promptly and professionally.
• Dispatches the appropriate facilities services personnel or equipment needed to address urgent and non-urgent service requests to the appropriate location.
• Relay information clearly and concisely to field units, including directions, updates and any relevant details.
• Assess the urgency and nature of each call and prioritizes dispatch accordingly.
• Maintains accurate records of calls/inquires, dispatches and other relevant information.
• Actively engage in briefing oncoming shift personnel on awareness or evolving issues.
• Follows and provides feedback on standard procedures, protocols and regulations to ensure all urgent and non-urgent operations are carried out efficiently
• Provides excellent service to callers/inquiries, even in stressful situations, and builds positive relationships.
• Responsible for escalating complex or unresolved issues to Facilities Call Center Specialist III or management.
• Perform additional duties as assigned to support departmental need

Who We Are:

Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That's why so many hospitals, clinics and healthcare facilities rely on us to fill critical positions. If you want competitive pay, excellent working conditions and a team that supports you, Power Personnel is the place to be! Refer a friend at View email address on click.appcast.io and get $250 bonus for every referral! * In order to get the bonus, the person referred must work at least 20 shifts.