People Services Specialist

What you'll do As a People Services Specialist, you will join the People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employees based on a wide variety of HR queries. You are a highly motivated independent thinker who is responsible for developing innovative ways to support our employee population, dealing with our most complex queries from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving the most complex second‑tier employee queries and regional concerns in collaboration with internal teams and the broader Docusign ecosystem. This position is an individual contributor reporting to the Sr Manager, People Services. Respond to the most complex HR queries from employees and managers, coordinating internal teams to seek resolution as required Escalate queries requiring HRBP intervention, coordinating a response for the employee Utilize the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of necessary information for analysis Help process and submit employee lifecycle changes (promotions, job changes…) and generate employee change letters as required Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis Provide regular feedback and report to HR Business Partners on trends Complete all local/regional statutory and regulatory employment filing requirements Where required by regional authority, complete all necessary wet signature requirements Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews Own and manage project support for large‑scale change programs operated by the business‑partnering team Provide quality, specialized operational support to business units to deliver a value‑added HR service Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading Develop and support the growth of People Services Associates within the People Services team Act as the primary point of contact for a region/location or function in relation to HR queries and local needs Interface regularly with the HRBP teams to ensure smooth and effective operation of all HR support for regions/functions In collaboration with the People Analytics team, provide insights into trends and important statistics in support of the HRBP team Iterate and improve current methodologies, analytics, technologies, processes and other tools Identify bottlenecks impacting data, processes and/or procedure Develop and implement new approaches to more complex issues Share ideas and feedback with the team and manager Job Designation Hybrid: Employee divides their time between in‑office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in‑office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 4+ years of HR operations or consulting experience Experience with Workday HCM and associated modules Experience identifying workflow/process improvement within the HR context Experience with ServiceNow HR Ticketing system Experience with Google Suite Spanish and/or Portuguese Speaker Preferred BS/BA degree or equivalent in HR or related field Ability to work independently with minimal supervision Experience managing and closing complex HR queries Demonstrated ability to deliver exceptional customer service Excellent written and verbal communication skills Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment Ability to exercise good judgment and discretion, maintaining confidentiality when required Self‑directed problem solver with a desire to contribute to the organization and department's success Ability to multi‑task and prioritize multiple tasks and projects Wage Transparency Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience. Based on applicable legislation, the below details pay ranges in the following locations: Illinois, Colorado, Massachusetts and Minnesota: $34.90 - $45.33/hour This role is also eligible for the following: Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non‑Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance. Global benefits Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life‑changing events Work Authorization Notice Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full‑time, permanent basis without the need for current or future sponsorship. States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming. Equal Opportunity Employer Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can‑do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster View email address on click.appcast.io View email address on click.appcast.io Applicant and Candidate Privacy Notice #J-18808-Ljbffr DocuSign