Business Development Specialist (Outside sales)

Job Description

Job Description

Business Development SpecialistPosition Summary

The Business Development Specialist is responsible for generating new business and growing existing commercial accounts through direct, face-to-face business-to-business sales efforts. This is a highly visible outside sales role focused on developing relationships with fleet managers, transportation companies, logistics providers, trucking companies, leasing companies, and other commercial trailer owners.

The ideal candidate is a driven sales professional with a proven track record of prospecting, cold calling, territory development, and account growth. While experience in the transportation, trailer, trucking, fleet maintenance, or heavy-duty repair industry is preferred, our primary focus is finding a strong B2B sales professional who excels at building relationships and generating revenue.

This position serves as the primary customer contact for semi-trailer repair and maintenance services, while working closely with operations, service, and accounting teams to ensure exceptional customer service and profitable growth.

Primary ResponsibilitiesNew Business Development

• Generate new business through cold calling, prospecting, networking, referrals, and territory management.
• Identify and pursue opportunities with trucking companies, fleets, transportation providers, logistics companies, manufacturers, distributors, and trailer leasing companies.
• Develop and execute strategic plans to expand market share within assigned territories.
• Schedule and conduct regular in-person customer visits.
• Build relationships with key decision-makers including owners, fleet managers, maintenance managers, operations managers, and purchasing personnel.
• Consistently maintain a healthy sales pipeline and meet activity goals.

Account Management & Customer Retention

• Develop and maintain long-term relationships with existing customers.
• Increase revenue within assigned accounts through consistent customer engagement and service recommendations.
• Understand customer trailer repair and maintenance needs and recommend appropriate solutions.
• Serve as a trusted business partner and primary point of contact.
• Ensure customer satisfaction and retention through proactive communication and follow-up.

Trailer Repair Sales & Estimating

• Conduct on-site inspections of semi-trailers when necessary.
• Prepare and present repair estimates and service recommendations.
• Obtain work authorizations and purchase orders before repairs begin.
• Clearly communicate customer requirements to operations and service personnel.
• Develop knowledge of semi-trailer components, repair processes, and maintenance requirements to effectively communicate with customers.

Cross-Functional Collaboration

• Work closely with shop management, technicians, parts personnel, and accounting staff.
• Coordinate customer expectations, repair schedules, and service updates.
• Partner with internal teams to maximize profitability and customer satisfaction.
• Support collection efforts and ensure compliance with company billing procedures when necessary.

Administrative Responsibilities

• Maintain accurate records within the company CRM system.
• Document customer visits, sales activities, opportunities, and account information.
• Provide regular pipeline, sales activity, and forecasting reports.
• Attend sales meetings, training programs, and company events.

QualificationsRequired

• 3+ years of successful Business-to-Business (B2B) Outside Sales experience.
• Proven success in prospecting, cold calling, and developing new accounts.
• Demonstrated ability to meet or exceed sales goals.
• Strong relationship-building and customer-facing skills.
• Excellent communication, negotiation, and presentation abilities.
• Self-motivated and able to work independently.

Preferred

• Experience selling services or products to commercial transportation, trucking, logistics, fleet, manufacturing, or industrial customers.
• Experience in trailer repair, trucking, transportation, fleet maintenance, heavy-duty equipment, truck parts, or related industries.
• Understanding of semi-trailer maintenance, repair services, and DOT compliance requirements