Treasury Client Svcs Professional I

Treasury Client Svcs Professional I

Req ID: 77242 Location: Tulsa -TUL, Dallas -DAL, Fort Worth -FTWT, Oklahoma City -OKC, Tempe -TEMP Areas of Interest: Commercial Banking; Treasury Services Pay Transparency Salary Range: Not Available Application Deadline: 06/12/2026 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.

As the treasury management team, we engage directly with clients, providing market insights and best practices on areas such as treasury optimization, reducing fraud risk, working capital benchmarking, and industry-leading trends. We define strategic goals and develop holistic strategies, using a proactive approach to deliver cutting-edge solutions that meet our clients' evolving needs.

The Treasury Client Services Professional II provides technical and operational support to a portfolio of Commercial Banking customers (including high priority) for all DDA and Treasury Management Products and Services; Treasury products assist customers in setting their daily cash position and related investment options; Responsible for obtaining all Legal and BSA/AML CIP information required for new account opening; analyze documentation for accuracy and appropriateness for fulfilling regulatory and legal requirements; resolves daily customer issues/concerns sometimes engaging various departments in Treasury Services, Operations, Information Technology, and/or Relationship Managers; some products require communications with third party vendors to identify and resolve customer issue; inputs and tracks all customer initiated operating and system problems via Salesforce. Identifies and refers cross sell opportunities. Must develop and maintain Product Expert status in at least one product.

Our teams are decentralized. We stay in communication with one another to ensure we deliver a consistent message. We learn from one another and draw on each other's level of experience, no matter what location. We operate as "One Team" and use the 7 Habits of a Highly Effective Team as a guide. Our team is fun, engaging, and inspiring. We take the initiative, focus on the final goal, set priorities, create win-wins, and seek to understand, synergize, and maintain a work-life balance. You will build relationships and get to know your coworkers in operations and technology, and sales, working across multiple lines of business. Our teams work with product managers, analysts, operations, sales, vendors, and the product support team. You are the voice of the client.

How You'll Spend Your Time Analyzes accounts receivable aging reports and settlement statements submitted by customer; establishes and manages a portfolio of general and high priority commercial and corporate relationships; identifies document requirements, both legal (ownership and signatory authority) and regulatory (BSA/AML CIP requirements) for new account opening for both new and existing relationships; works with compliance and legal to determine appropriateness of any questionable documentation; interprets, diagnoses, and resolves operational and technical issues regarding all DDA (IMPACS system) and Treasury Management products Responds to all customers and updates the customer on the status of all issues on a same day basis (End of Day Directive); works with Operations, IT and 3rd party processors in troubleshooting problems/streamlining operating procedures; establishes relationships with customers including proactive calling and consultative referrals, fraud prevention and mitigation; re-training customers on commercial product usage, serves as primary contact for customer for any and all system problems encountered by customer users for multiple systems Utilizes skills and support documentation to support and resolve a wide range of system problems encountered by customer users including the ability to instruct users to perform technical tasks; makes determination of problem at hand and uses judgment to initiate the correct actions to report/prioritize/or resolve the issue; remains knowledgeable regarding each individual customer's account products and requirements. Maintains integrity of quality control systems by identifying operational problems/trends with commercial services and products; ensures back office follow up/resolution of reported problems using Salesforce Case Management Remains abreast of rapidly changing technology advances within product set by utilizing all available reference materials and CBT courses offered Assists product management personnel in the testing of new and enhanced products/delivery systems. Works with Treasury Management Officers (TMOs) and Relationship Managers to support DDA / Treasury Management products and delivery systems; makes joints calls with TMOs as well as individual customer calling efforts to develop and maintain strong customer relationships Proactively contacts existing customers to relate information regarding system changes, enhancements, outages, regulatory changes or any other information that could cause material customer impact Participates in the Treasury Management Referral program by identifying cross sale opportunities with existing customers needing additional cash management/DDA products; raises customer awareness of alternative products offered by Treasury Services which would benefit their organization.

Education & Experience Requirements The required level of knowledge is normally acquired through a Bachelor's Degree and 3 to 4 years' experience in a bank operations or customer service position or 7 to 8 years' equivalent experience in a bank operations or customer service function. BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact View email address on click.appcast.io with any questions. Tulsa, OK, US, 74101 Tempe, AZ, US, 85202 Fort Worth, TX, US, 76102 Oklahoma City, OK, US, 73102 Dallas, TX, US, 75001

Top 3 reasons to apply

• Empowered employees
• Award-winning culture
• Community commitment

BOK Financial Corporation Group adheres to state specific pay transparency requirements.

In order to be considered for a position with BOK Financial Corporation Group, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the application deadline.

Base salary range explanation: The base salary range represents an average range for this position. Actual offers to be determined based on the candidate's qualifications, skills, experience and education. See job details for salary range and bonus type. Benefits: BOK Financial Corporation Group offers industry-leading benefits addressing your complete physical, financial and emotional health. Click here to see our benefits.

About BOK Financial Corporation

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we've grown into a diversified financial services company that serves consumers, small businesses and international corporationsand everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $49.7 billion in assets
• $114.6 billion in assets under management and administration
• $8 million donated to local nonprofits in 2024
• 59,000+ volunteer hours by our employees in 2024

Nearest Major Market: Tulsa Nearest Secondary Market: Oklahoma Job Segment: Bank, Banking, Fraud Prevention, Accounts Receivable, QC, Finance, Security, Quality