Customer success agent

Delivering Trusted Diagnostic and Pharmacy Solutions About the Company We deliver reliable, cost-effective diagnostic and pharmacy solutions that empower healthcare organizations to provide superior patient care. Our team partners with medical groups, clinical practices, and facilities to ensure access to trusted products and responsive service. We are dedicated to simplifying workflows and delivering genuine value across every point of care. Position Overview The Customer success agent (CSA) is a pivotal member of our sales engine. This role is designed for an articulate, motivated communicator looking to launch a long-term career in healthcare sales . Your Mission: Identify key decision-makers, initiate professional outreach, and qualify high-potential opportunities for our senior sales team. Key Responsibilities Healthcare Outreach & Lead Qualification Targeted Outreach: Introduce our diagnostic and pharmacy portfolio to healthcare organizations. Stakeholder Engagement: Connect with administrators, clinical leaders, and managers to assess product alignment. Meeting Coordination: Qualify accounts based on specific criteria and schedule follow-up sessions for Senior Sales Reps. Relationship Building & Market Insight Build Rapport: Develop professional relationships with healthcare staff across various care settings. Value Positioning: Present our products as reliable, compliant, and value-driven solutions that meet clinical goals. CRM Integrity: Maintain organized records of all activities and lead statuses within the CRM. Actionable Intel: Provide senior reps with the "inside scoop" needed for seamless handoffs and successful conversions. Qualifications & Competencies Required Skills Professional Communication: Ability to engage with staff at all levels. Objection Handling: Natural ability to build rapport and stay solutions-oriented. Detail-Oriented: High capacity for volume-based outreach and follow-up. Tech-Savvy: Proficiency in MS Office. Growth Mindset: Coachable, resilient, and eager to grow. Preferred Attributes Background: Experience in customer service, sales, or healthcare. Industry Interest: Passion for diagnostics or pharmacy technology. #J-18808-Ljbffr Confidential