Program Manager

Job Details Lead multiple interdependent projects, coordinating cross‑functional teams across business and IT. Build strong collaborative relationships across IT and Operations, influencing without direct authority. Plan, maintain, and evolve program roadmaps, milestones, dependencies, scope, and budgets as priorities change. Monitor progress, risks, issues, staffing needs, schedules, and costs; implement mitigation strategies and corrective actions as needed. Ensure programs meet expectations for architecture alignment, functionality, quality, timeline, and budget. Drive change management, operational readiness, and stakeholder adoption. Define success metrics, KPIs, and performance evaluation frameworks; deliver transparent, data‑driven reporting through dashboards and executive communications. Reinforce PMO, Agile, and intake best practices; ensure requirements readiness and clarity. Lead workflow transformation initiatives and system implementation programs through successful completion. Partner with technical product managers to prioritize features and manage scope to meet delivery objectives. Forecast resource needs, manage vendors and SOWs, create projects and work items, and assign resources accordingly. Maintain clear, accessible documentation including project plans, scope, risks, assumptions, and dependencies. Ensure acceptance, ownership, and measurable business outcomes. Foster a culture of continuous improvement, efficiency, and innovation. Portfolio administration activities such as project intake proposals, portfolio dashboards, and updating governance artifacts. Other duties as assigned. Required Qualifications Education: Bachelor’s degree in business or related field or equivalent professional experience. Experience: Minimum five years managing complex programs or medium to large cross‑functional initiatives in IT or telecommunications. Preferred Certifications PMP Certification plus one of the following additional certifications: PfMP (Portfolio Management Professional), PgMP (Program Management Professional) or OPM3 (Organization Project Management Maturity Model) SAFe, Scrum Master, Certified Agile Coach (CTC, CEC, PMI‑ACP). Required Skills Strong teamwork, interpersonal and collaborative skills. Strong technical background with deep understanding of software development and Agile methodologies. Proven ability to lead cross‑functional teams and work independently or collaboratively. Excellent written and verbal communication skills, including executive‑level communication. Demonstrated leadership, time management, facilitation, and organizational skills. Experience managing projects and programs across the full lifecycle using multiple methodologies. Expertise in risk assessment, trade‑off analysis, mitigation strategies, and issue resolution. Proven ability to deliver projects within defined scope, timeline, budget, and quality requirements. Proficiency with enterprise project management tools and best practices (e.g., MS Project, Project Online). Expertise in project governance and documentation (charters, plans, schedules, budgets, reports, KPIs). Ability to define KPIs, build metrics frameworks, and apply Agile metrics (velocity, burndown/burnup) effectively. Proven experience in workflow transformation and technology/system integration. Strong analytical, problem‑solving, and prioritization skills; able to manage multiple initiatives in dynamic environments. Strong familiarity with and experience using project management software such as MS Project. General knowledge of process improvement via Six Sigma/Lean concepts desired but not required. Tools and Software Demonstrated knowledge of personal computer applications Microsoft Windows and Microsoft Office, including Microsoft Outlook. Experience with different PM software tools used to manage individual projects and roll up programs for reporting and financials. Working Conditions And Physical Requirements Primarily indoor work in an office environment, hybrid remote option available. Frequent utilization of manual dexterity and visualizing of a computer screen. #J-18808-Ljbffr