Managed Services Administrator

 The Managed Services Administrator is a behind the scenes technical role designed to support, maintain, upgrade, and automate within our managed services technology stack. Someone who loves learning new technology, automation, scripting, and root cause analysis. Driven to find efficiencies and thrives on innovation and working within a team. 

ESSENTIAL FUNCTIONS:

· Daily monitoring of internal and external managed infrastructures

· Behind the scenes support of on-site technical teams

· Liaison with software and cyber security vendors to troubleshoot, repair, and automate

· Monthly network health analysis and reporting for managed services clients

· Continual improvement of managed service alerting systems and proactive automation

· Contribute to team goals with regards to SLA requirements, case resolution, and customer satisfaction

· Participate in emergency on call rotation

TECHNICAL SKILLS:

· Ability to administer the following technologies:

­ Microsoft Windows Server, AD, Exchange, 365, Intune, Hyper-V

­ SentinelOne XDR

­ N-central RMM

· Working knowledge of HP, Dell, and SonicWall Equipment

SOFT SKILLS & ABILITIES:

· Pleasant and professional demeanor in all client and internal communications

· Intellectually resourceful with sound judgment and effective decision-making abilities

· Strong organization skills and ability to operate efficiently throughout daily tasks

· Owns issues through resolution, understands when to escalate a problem to another team member

· Demonstrates empathy with users and professionalism at all times

· Operates with client satisfaction in mind

· Energy, enthusiastic and results-oriented

EDUCATION, EXPERIENCE, & KNOWLEDGE:

· Bachelor’s degree in IT related discipline preferred

· 5+ years of relevant IT experience

· Preferred Certifications

­ Microsoft Certified: Azure Administrator Associate

­ SonicWall Network Security Professional (SNSP)

WORK ENVIRONMENT/PHYSICAL DEMANDS:

· Use of computer and office equipment

· Ability to remain calm in stressful situations

· Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

· Ability to schedule for evening or weekend work occasionally

· Valid driver’s license in your state of residence and reliable personal vehicle

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