E-commerce & Customer Experience Specialist (New York)
Nordic Knots
We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in New York. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design. The Role As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes. Your Responsibilities Advise and guide customers on interior design choices and product selections via email, chat, or phone. Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets. Manage returns, process refunds, and support logistical needs across the shopping journey. Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance. Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects. About You Degree in Interior Design or a related field. Professional experience in interior design and customer advisory roles. Native-level fluency in English with excellent written communication skills. Previous experience working in customer service, e-commerce, or client-facing roles. Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once. Proactive, adaptable, and energized by working in a fast-paced, start-up environment. Zendesk experience is a plus. Fluent in French is a plus What we offer At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team. #J-18808-Ljbffr
$96k - $125k
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$31.61 per hour
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...in growing our client base by driving new business through outbound outreach, relationship... ..., and buyer pain points New York City Sales Specialist Role Focus Generates new... ...City ~2+ years of successful sales experience in NYC or comparable metropolitan markets...Contract workFreelanceRemote workFlexible hours- A dynamic home decor company in New York is seeking an E-commerce & Customer Experience Specialist to enhance the customer journey. You will guide clients in their interior design choices and oversee the e-commerce operations. Ideal candidates will have a degree in Interior...
$22 - $25 per hour
...according to company's policies. Provide customers with top quality service by meeting... ...hand at all times Who You Are 3+ years of experience in a similar role, preferably within other... ...individuals assigned and/or hired to work in New York, BALENCIAGA includes a reasonable...Hourly payFull time$17.25 per hour
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$26 - $31 per hour
...Senior Client Advisors to help bring our New York City flagship to life for a long-term... ...warmth, and a passion for elevated retail experiences. This isn’t just a sales role. It’s a ground... ...partner to a sophisticated, global customer. SENIOR CLIENT ADVISOR NEW YORK CITY | IMMEDIATE...Hourly payFull timeWork at officeImmediate startWeekend workAfternoon shift- ...Position Overview As a Client Advisor, you play a key role in delivering an extraordinary client experience and driving the performance of our CHIMI Brand Space in New York. Together with a team of forward-minded, dedicated, and energetic colleagues, you will contribute...Part timeLocal areaImmediate start
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