Front Desk Agent
Hei Hotels Inc.
- # Front Desk AgentApplyremote type: On-Sitelocations: Wyndham Bonnet Creek - Orlando, FLtime type: Full timeposted on: Posted Todayjob requisition id: JR117983**About Us**Set on 62 acres of family-fun, our resort ranks as one of the top five resorts in Orlando. Designed to be the ideal escape, guests enjoy the tranquility of Blue Harmony Spa and the relaxation of the surrounding area of Bonnet Creek. Their stay includes a picturesque 10-acre lake surrounded by walking paths, five pools, two lazy rivers, miniature golf, and shuttle transportation and advance purchase Theme Park tickets. Our family of associates has just as much fun working here as the guests that stay! With 400 upscale rooms, multiple food and beverage outlets, meetings, and a full-service spa, we have an opportunity that suits you. Whether you are looking to start your hospitality career or you are a seasoned professional, our team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard, and loves one another. When you join the family, you also get the benefit of the HEI Loves culture. HEI Loves is dedicated to celebrating our associates by offering the most competitive compensation, benefits, and PTO programs. Our associates are also eligible to take advantage of everything from health and wellness packages and robust retirement plans to travel benefits, product and service discounts, and much more.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ## **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.* Ability to access and accurately input information using a moderately complex computer system.* Ability to observe and detect signs of emergency situations.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- J-18808-Ljbffr Hei Hotels Inc.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Front Desk Agent in Orlando, FL vacancy
$20.05 per hour
...Guest Services Agent Hourly Rate: $20.05 Are you looking for a place where meaningful moments are made together? At Marriott... ...Free on-site associate parking during shift Uniform laundering (Front Office, Engineering, and Housekeeping) Discount at all on-...SuggestedHourly payLocal areaWorldwideShift workWeekend workMarriott Vacations Worldwide
Orlando, FL2 days ago- ...Front Desk Agent SpringHill Suites by Marriott Orlando Airport is seeking an experienced Front Desk Agent. Compensation is based on experience. Must have open availability, including holidays and weekends. Shift will include 2 Night Audit shifts (11pm to 7am) and 3...SuggestedFull timeImmediate startFlexible hoursShift workNight shift
SpringHill Suites Orlando Airport
Orlando, FL2 days ago - ...Maintain cash bank per accounting guidelines. Comply with all accounting procedures. Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations...SuggestedImmediate startFlexible hoursAfternoon shift
Renaissance Orlando Airport
Orlando, FL4 days ago - ..., tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and accurately...SuggestedTemporary workLocal areaImmediate start
HEI Hotels & Resorts
Orlando, FL3 days ago - A local fitness studio in Orlando is seeking a Studio Advisor to provide customer service and support instructors. Responsibilities include greeting guests, promoting memberships, and managing sales transactions. The ideal candidate has 1-2 years of customer service experience...SuggestedHourly payLocal area
BODYROK Tampa
Orlando, FL4 days ago - ...Part-Time Front Desk Agent Be the welcoming smile that sets the tone for unforgettable stays at Courtyard Orlando Altamonte Springs/Maitland! Are you passionate about creating unforgettable guest experiences? As a Part-Time Front Desk Agent, you'll be the first...Part time
Hotel Spero
Orlando, FL1 day ago $17.5 per hour
...Guest Service Agent We are seeking a friendly and professional Guest Service Agent to join our team. The ideal candidate will... ...and attention to detail. Proficiency with reservation and front desk software is an advantage. Flexible availability, including...Hourly payLocal areaFlexible hoursParamount Hospitality Management
Orlando, FL3 days ago- ...where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily... ...standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing...Work at officeRelocationNight shift
Remington Hospitality
Orlando, FL3 days ago - ...Front Desk Agent The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all...Full timePart timeWork at officeLocal areaFlexible hoursShift work
TPG Hotels Resorts and Marinas
Orlando, FL4 days ago - ...Front Desk Agent Springhill Suites Orlando Convention Center seeking an experienced Front Desk Agent. Shifts will be split between Relief Night Auditor and Front Desk Agent to offer full-time hours. Compensation is based on experience. Must have open availability,...Full timeImmediate startFlexible hoursShift workNight shiftAfternoon shift
SpringHill Suites Orlando Convention Center
Orlando, FL2 days ago - ...Front Desk Agent The Front Desk Agent is responsible for welcoming guests, processing check-ins and check-outs, managing reservations, and handling guest inquiries. This role ensures that all front desk operations run smoothly, providing efficient service and maintaining...Flexible hoursWeekend work
Clean Tec Outsourcing
Orlando, FL17 hours ago - ...Orlando, United States | Posted on 06/15/2026 Position Overview Stratton Amenities is seeking a reliable and professional Front Desk Concierge to support a luxury residential community on weekends. This role is responsible for maintaining a strong lobby presence, managing...Hourly payShift workWeekend work
Stratton Amenities
Orlando, FL2 days ago - ...appropriate. Requires continual standing and movement throughout front office areas. Verify and imprint credit cards for... ...standards outlined in team member handbook). Assists other Front Desk Personnel when need. Perform any related duties as requested...Local areaImmediate startShift work
Driftwood Hospitality Management
Orlando, FL3 days ago - TPG Hotels & Resorts - - Responsibilities: Greet guests and assist with check-in; Process check-out and payments; Answer phones and respond to emails; Manage reservations and modifications; Provide guest services and resolve complaints
TPG Hotels & Resorts
Orlando, FL3 days ago - ...patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation. Ability to access and...Temporary workLocal areaImmediate start
HEI Hotels and Resorts
Orlando, FL3 days ago - DoubleTree Orlando Downtown is seeking a Hotel Front Desk Agent to greet guests, check them in and out efficiently, and manage reservations at the front desk. You will post charges, handle cash and card payments, and maintain system accuracy for daily transactions. The...Full timeNight shift
- ...reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash...Relocation
- A prominent hotel chain in Orlando is looking for a front desk agent dedicated to providing top-notch service to guests. Responsibilities include maximizing room occupancy, efficiently checking guests in and out, and maintaining a high level of professionalism. Ideal candidates...
- ...to delivering exceptional service and creating memorable experiences for our clients and their guests. Position Overview As a Front Desk Agent, you will be the first point of contact for guests at our client's establishment. You will provide a warm and welcoming experience...Permanent employmentLocal areaFlexible hours
- Please come join us as a front desk agent at our award-winningHoliday Inn Express, OrlandoEast! BASIC FUNCTION To attain the highest level of service to all hotel guests. SCOPE Directly responsible for efficient check‑in and check‑out procedures as well as providing...Daily paidLong distanceShift work
- Description Residence Inn by Marriott Orlando Airport is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including nights, holidays, and weekends. Company benefits include health, vision...Full timeImmediate startFlexible hoursNight shiftAfternoon shift
- HEI Hotels and Resorts is seeking a Front Desk/Guest Services Associate at the Courtyard Orlando Lake Buena Vista in the Marriott Village, located between Walt Disney World and Universal Studios. You will welcome guests, manage registrations, promote branding programs,...
- Remington Hospitality is seeking a Front Office professional to greet guests, assist with check-in/out, and manage reservations and billing at the hotel’s front desk. The role requires efficient handling of daily transactions, knowledge of room rates, and the ability to...Relocation
- At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. Named one of Central Florida's Top Workplaces and one...Work at officeShift workNight shift
Loews Hotels
Orlando, FL1 day ago - ...Overnight Front Desk Clerk The Front Desk Clerk is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Also responsible for reconciling...Shift workNight shiftAfternoon shift
Holiday Inn Orlando International Airport
Orlando, FL1 day ago $15 - $23 per hour
...friendly and organized Medical Office Receptionist to work alongside our dedicated healthcare team. In this role, you will work at the front desk assisting our patients and other visitors, providing a positive impact on their experience and the quality of the patient's care....Full timeWork at officeImmediate startRose Health Care Center
Orlando, FL17 hours ago- Benefits: 401(k) Competitive salary Dental insurance Health insurance Dermatology office looking for motivated, friendly, reliable and energetic individual for receptionist position. Full time, competitive salary and benefits. Job Type: Full-time Benefits...Full timeWork at office
Orlando Dermatology Center
Orlando, FL17 hours ago - ...Join Our Team as a Front Desk Agent! The Front Desk Agent is the ultimate guest experience gurumastering the art of warm welcomes, smooth check-ins, and friendly farewells. You're the face of the hotel, making every interaction feel effortless and inviting. Behind the...Daily paidFull timeTemporary workApprenticeshipWork at officeWorldwide
- ...vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. Job Description As a Front Desk Agent , you will: Greet, register, and assignrooms to guests. Issueroom key and escort instructions to Bellhop. Answerinquiries...Daily paidLocal areaFlexible hoursNight shift
- ...Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything...Start working todayWork at officeFlexible hoursNight shift
HYATT Hotels
Orlando, FL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Front Desk Agent. Be the first to apply!
Related searches
- service receptionist Orlando, FL
- acupuncture receptionist Orlando, FL
- desk receptionist Orlando, FL
- law office receptionist Orlando, FL
- ultrasound receptionist Orlando, FL
- cardiology receptionist Orlando, FL
- receptionist front desk Orlando, FL
- spa receptionist Orlando, FL
- part time evening receptionist Orlando, FL
- evening receptionist Orlando, FL