Support Engineering Manager

Support Engineering Manager

Opening available for Support Engineering Manager at Cotiviti, Inc. in South Jordan, UT.

Responsibilities

Provide technical support to enterprise clients related to technical and operational aspects of the products. Provide mentorship and task guidance to Product Engineering staff. Partner with product support and development teams as necessary. Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc. Answer email and phone requests for help from customers. Collaborate with teamwork with other Product Support Engineering staff. Host online troubleshooting and investigation sessions on customer's production environments. Deliver a consistent, responsive and satisfying customer experience with each contact. Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment.

Qualifications

Requires a bachelor's degree or foreign equivalent degree in Computer Science, Computer Engineering, or related field plus 5 years of progressive, post baccalaureate experience in product support in the healthcare industry. Also requires 5 years: reading and writing relational database queries using T-SQL and ANSI-SQL; hands-on experience developing and supporting applications using the following technologies/languages: SQL, PL/SQL, HTML, Jscript, Java, and Perl; working with EDI and EDI systems; working with HIPAA requirements; working with HTML; and working with code and scripting development. Telecommuting available anywhere in the U.S. Company headquarters located at 10701 South River Front Pkwy, Suite 200, South Jordan, UT 84095.

Base compensation ranges from at least $152,402. Specific offers are determined by various factors, such as experience, education, skills, certifications, and other business needs. Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs, including medical, dental, vision, disability, and life insurance coverage, 401(k) savings plans, paid family leave, 9 paid holidays per year, and 17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.