Service Desk Analyst
$35 - $38 per hourLanceSoft Inc
Job Description Job Details:
Job Title: Service Desk Analyst
Location: White Plains, NY
Duration: 12+ Months
Pay Range: $35.00 to $38.00 Project Overview:
Job Functions & Responsibilities:
Skills:
Education & Certifications:
Job Title: Service Desk Analyst
Location: White Plains, NY
Duration: 12+ Months
Pay Range: $35.00 to $38.00 Project Overview:
- This role will field incoming Help Desk requests from end users via both telephone and e-mail in a courteous/professional manner.
- Document all pertinent end user information.
- Resolve computer issues on impact. Escalate calls to appropriate support groups in IT.
- Support the distribution of RSA Key Fobs, Iron Key Devices, assist customers scheduling video conferences, password resets, software installations, etc. During work and extended hours.
Job Functions & Responsibilities:
- Field incoming help desk requests and incidents from end users via both telephone and e-mail in a courteous/professional manner.
- Access the Footprints ticketing system to create or resolve tickets • Ability to RDP into a machine to fix an issue.
- Preform password resets.
- Resolve any VPN access issues.
- Perform hands-on fixes at the desktop level, including installing and upgrading software and configuring systems and applications.
- Ability to resolve computer issues (connectivity, performance), laptop issues (connectivity, performance) and printer problems (local, network)
Skills:
- Remote phone support.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to absorb and retain information quickly.
- Ability work independently with minimal supervision.
- Sitting for extended periods of time.
- General Troubleshooting skills with various hardware (Laptops, iPads, Tablets, iPhones, Desktops, Printers) Software application required to support.
- Windows 10.
- MS Office (versions 2016/O365).
- MS Outlook (versions 2013/16/ O365).
- Intune & Webmail.
- Cisco Jabber / Meeting Place.
- Active Directory / Active Roles / Quest Password Manager.
- SAP & Maximo -password unlock\resets.
- Enterprise\departmental applications specific to organization.
- Periodically support other IT Groups as needed
Education & Certifications:
- Associate degree in Information Systems;4-year college degree is preferred.
- Minimum 4 years prior demonstrated experience.
Vacancy posted 3 days ago
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