Service Coordinator

Job Description

Job Description

Service Coordinator 

SALARY: $5,261.00/ Month - Plus Excellent Benefits

CLOSING: Open Until Filled - First Review September 25, 2026 (weekly thereafter)

DEPARTMENT: CDDP

GENERAL DESCRIPTION OF POSITION

The Services Coordinator coordinates and provides services to people with intellectual/developmental disabilities through case management and coordination of services. Service coordination involves identifying, assessing, collaborating on, and monitoring the delivery of services and support required by individuals with intellectual/developmental disabilities and their families to ensure health and safety, personal choice, and community inclusion, as outlined in OAR 411.320, 411.415, and 411.425. Services are provided in and out of the office environment. This position relies heavily on timelines, written service plans, and the ability to multitask.

SUPERVISORY RELATIONSHIPS

Supervision received: works under the supervision of the Intellectual/Developmental Disabilities Supervisor and the Program Manager/Director.

PRINCIPLE DUTIES OF POSITION

Provide case management services to eligible individuals, which include but are not limited to:

1. Interview people to obtain needed information through reciprocal communication.
2. Facilitate meetings with individuals, their identified teams, professionals, and contractors.
3. Identify the physical, social, medical, employment, and other needs based on gathered information.
4. Complete and update annual plans, risk assessments, functional needs assessments, and other necessary documentation required for needed services within strict timelines.
5. Authorize and monitor services.
6. Make referrals to available services and supports and assist individuals in accessing services and resources they are eligible for.
7. Coordinate with public and private agencies locally and statewide.
8. Participate in assessing community needs and planning activities for developing needed services.
9. Attend meetings and training to provide and receive input as requested.
10. Report and track serious events according to state requirements.
11. Access and utilize differing web-based programs.
12. Perform other related duties as assigned.

This document in no way implies that these are the only duties to be performed by the employee occupying this position.

MINIMUM REQUIREME N TS FOR THE SERVICE COORDINATOR POSITION

EDUCATION/EXPERIENCE

Must know the public service system for developmental disabilities services in Oregon and at least:

1. A bachelor's degree in behavioral or social science or a closely related field; or
2. A bachelor's degree in any field and one year of human service-related experience, such as work assisting individuals and groups with issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or housing; or
3. An associate degree in behavior science, social science, or a closely related field and two years of human services-related experience, such as work assisting individuals and groups with issues such as economic disadvantages, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies or housing; or
4. Three years of experience working specifically with individuals/families identified as having significant support needs or an agency/provider that provides services directly to individuals with significant support needs.

And

Valid Driver's license.

Ability to pass a pre-employment drug screening.

Ability to pass local and state background checks.

COMPETENCIES REQUIRED TO BE DEMONSTRATED ON AN ONGOING BASIS

GENERAL/ORGANIZATIONAL

1. Integrity: Act honestly and honor without compromising the truth and do the right thing even when no one else is around.
2. Accountability: Acknowledge and assume responsibility for your actions and decisions, as well as evaluate and evaluate the performance and behavior you are responsible for.
3. Empowerment: Encourage and support all people to take the initiative and give their best, as well as promote an environment that encourages all people to lead and make decisions.
4. Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring Umatilla County policies and all regulatory requirements;
5. Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than our department or the County;
6. Communication: Balancing listening and talking, speaking and writing clearly and accurately, influencing others, and keeping others informed;
7. Collegiality: Being helpful, respectful, approachable, and team-oriented, building strong working relationships and a positive work environment;
8. Initiative: Taking ownership of our work, doing what is needed without being asked, following through;
9. Efficiency: Planning, managing time well, being on time, being cost conscious, thinking of better ways to do things;
10. Coachable: Being receptive to feedback, willing to learn, embracing continuous improvement;

SKILLS/ABILITIES

1. Give full attention to what other people are saying and take the time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
2. Be aware of others' reactions and understand why they react as they do.
3. Talk effectively to others to convey information.
4. Present information verbally, factually, and logically.
5. Resolve conflicts and effectively deal with upset or angry people in crises.
6. Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or problem approaches.
7. Understand new information's implications for current and future problem-solving and decision-making.
8. Identify complex problems, analyze information, and evaluate results to choose the best solution and strategies for implementation.
9. Review related information to develop and evaluate options and implement solutions.
10. Consider the relative costs and benefits of potential actions to choose the most appropriate one.
11. Enter, re