Remote Tier I Service Desk Agent - Junior
Empower AI
New York, NY
- Remote job
Empower AI is hiring a Tier I Service Desk Agent (Junior, Extended Hours) to analyze and resolve IT incidents for a DoW agency across multiple security enclaves. This remote role requires flexibility for extended hours and occasional travel, with duties spanning incident analysis, prioritization, and escalation as needed. You will improve knowledge content, draft user alerts, and support customer satisfaction metrics. #J-18808-Ljbffr Empower AI
Vacancy posted 22 hours ago
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