Flex Housing Case Manager III

Job Description

Job Description

Description:

Position Overview:

The Case Manager III will play a critical role in managing complex client caseloads, maintaining, coordinating, and planning weekly calendars, conducting in-person client check-ins, and ensuring documentation and compliance within organizational guidelines. . Additionally, photos of in-person visits must be uploaded into the designated system, and case notes must be completed within 48 hours of the related event. Care plans for participants must be created every 90 days. This position is ideal for a self-starter who requires minimal supervision to effectively manage responsibilities and deliver high-quality services. Candidates must also have knowledge of the Homeless Response System, other homeless services, healthcare services, and experience in using the PIRP (Problem, Intervention, Response, and Plan) format for documentation.

Duties and Responsibilities:

• Manage a caseload of complex cases, providing direct support and intervention.
• Conduct thorough assessments of clients' needs, strengths, and challenges.
• Develop, implement, and monitor individualized care plans every 90 days in collaboration with clients, families, and other service providers.
• Facilitate access to necessary services, including healthcare, housing, education, employment, and social support.
• Conduct in-person client check-ins, maintaining a consistent presence in both office and field settings.
• Maintain, coordinate, and plan a weekly calendar to ensure optimal client engagement and service delivery.
• Upload photos of in-person visits into the organization’s designated system.
• Ensure case notes are completed within 48 hours of any client-related event using the PIRP (Problem, Intervention, Response, and Plan) format.
• Maintain accurate and up-to-date client records, documentation, and reporting in compliance with organizational policies and ethical standards.
• Attend weekly supervision sessions with a clinician to review cases and receive guidance.
• Participate in one-on-one meetings with leadership to discuss progress, challenges, and any necessary support.
• Engage in meetings with stakeholders to ensure coordinated care and effective collaboration.
• Ensure that all case management activities align with organizational policies, legal regulations, and ethical standards.
• Monitor and evaluate the effectiveness of case management services, identifying and implementing service improvements as needed.
• Participate in audits, reviews, and evaluations by internal and external regulatory bodies.
• Collaborate with community organizations, healthcare providers, and other stakeholders to coordinate services and resources for clients.
• Advocate for clients’ rights and needs within the organization and the broader community.
• Represent the organization in meetings, conferences, and events as necessary.
• Stay informed about industry trends, best practices, and regulatory updates, sharing knowledge and insights with colleagues.
• Contribute to the development and implementation of new case management programs and initiatives.
• Identify areas for program improvement and innovation, proposing recommendations to senior leadership.
• Other duties as assigned.

Requirements:

Required Qualifications

• Experience working with vulnerable populations, volunteering at homeless shelters or community organizations, or participating in internships or practicums in social services can be advantageous.
• Basic knowledge and understanding of homelessness issues, social services, and community resources in San Francisco are beneficial. 
• Familiarity with trauma-informed care, cultural competency, and client-centered approaches is valuable. 
• Proficient in Microsoft Office Suite.
• Knowledge of relevant laws, regulations, and policies related to homelessness and social services is advantageous.
• Excellent interpersonal and communication skills to establish rapport, actively listen, and effectively communicate with clients, colleagues, and external stakeholders. 
• Basic organizational and time management skills to handle caseloads, maintain documentation, and meet deadlines. 
• Empathy and compassion to provide support and assistance to individuals experiencing homelessness. 
• Problem-solving skills to identify client needs, navigate resources, and address barriers. 
• Cultural sensitivity and the ability to work with individuals from diverse backgrounds. 
• Master’s or Bachelor’s degree in social work, psychology, counseling, or related field with 5 years management experience. 
• Certification: Relevant certification in case management (e.g., CCM, ACM), Certified Alcohol and Drug Counselor (CADC), or Mental Health First Aid.
• Proficiency in case management software
• Familiarity with the philosophy and approach of Harm Reduction, Motivational Interviewing, and Housing First Approach to care for the homeless population
• Strong understanding of the issues faced by disenfranchised populations. Knowledge of community resources and services.

Physical & Additional Requirements: 

• Mandated Court Reporting
• Regular and reliable job attendance. 
• Valid California’s Driver’s License (if duties require). 
• Effective verbal and written communication skills. 
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc. 
• Exhibit respect and understanding of others to maintain professional relationships. 
• Independent judgement in evaluation options to make sound decisions. 
• Ability to work effectively in an open office environment surrounded by moderate noise and distractions. Frequently required to sit; occasionally walk and stand; travel from the building to other sites. 
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. 
• The employee must be able to meet deadlines with time constraints.
• May be asked to occasionally work irregular or extended hours while performing job duties. 
• Able to meet required state, federal, local and BVHP standards. 
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required. 
• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations.