SMB Account Manager - Food & Beverage Chicago, IL, US

The Role Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals. As an Account Manager on our SMB Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space—understanding their unique needs, crafting innovative solutions, and championing them within Square. In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements. Responsibilities Be responsible for growing and retaining a multi‑million dollar customer base Understand Food and Beverage customer needs to help achieve their business goals through Square Cross‑sell and upsell products based on discovering customer needs Effectively and strategically address customer concerns and issues Help grow our managed accounts program through multiple seller touch points Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square Qualifications 2+ years experience in Sales, Account Management or related field Experience discovering and closing sales opportunities and building client relationships Experience successfully managing a pipeline to achieve revenue targets Excellent organizational, analytical, written, and verbal communication skills Passion and knowledge about how new technologies can help better serve small and medium‑size businesses Experience within the Food and Beverage industry is preferred Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with our recruiter, who will treat these requests as confidentially as possible. #J-18808-Ljbffr Block, Inc.