Training Director

Job Description

Job Title: Training Director Department: Human Resources

Supervisor: Director of Human Resources Status: Exempt

Summary
The Training Director ensures that employees receive the knowledge and skills necessary to perform their roles effectively and provide high-quality, person-centered services and support to the individuals served by Bello Machre. The position leads training staff, establishes training priorities and requirements, monitors compliance with applicable regulations and organizational policies, and evaluates training effectiveness to identify opportunities for improvement.

This is a full-time position, Exempt position, working Monday through Friday. Saturday and evening hours may be required occasionally. Hours are flexible and should be scheduled to effectively fulfill the responsibilities of the position and meet with supervisor's approval.

Basic Qualifications:

To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this job.


In addition to the requirements below, the employee must be at least 18 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and/or Experience
A high school diploma or GED equivalent is required; a bachelor's degree in education, Human Resources, Human Services, Business Administration, Organizational Development, or a related field, or equivalent combination of education and experience is preferred.


A minimum of 3 years of progressively responsible experience in training or a related field, including experience developing and administering training programs and providing supervision or oversight to training staff, is required. Experience in a human services, healthcare, or similarly regulated environment is preferred.

Trainings, Licenses, and Certifications


The employee must have and maintain a valid Maryland driver's license. They may not have more than three points on their license at any time and may not have any alcohol and/or drug related citations on their license.

Bello Machre Orientation (Training will be provided upon hire)

Work Environment
Bello Machre provides a safe, friendly, and supportive work environment. The employee must represent the company's mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest. Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work.


Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms. The employee frequently lifts and transfers and must be able to lift at least 50 pounds.


Environment

While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community.

OSHA

Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids. All employees are expected to utilize universal precautions and follow all safety guidelines. All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost to them, and at any time during their employment.

Essential Duties and Responsibilities
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of this job.

• Lead Bello Machre's training program, ensuring the effective delivery and administration of training that supports organizational priorities, regulatory requirements, employee competency, and the delivery of quality, person-centered services.
• Develop, implement, and maintain training programs and curricula based on regulatory requirements, organizational policies and procedures, identified competency needs, and operational priorities.
• Lead and manage training staff, including assigning responsibilities, providing guidance and support, monitoring performance, and identifying opportunities for staff development and improvement.
• Ensure training programs and requirements remain current and compliant with applicable DDA, COMAR, licensing, accreditation, and other regulatory requirements.
• Collaborate with the Quality Director to identify, develop, implement, and evaluate compliance-related training based on regulatory requirements, audit findings, incident trends, quality improvement initiatives, and organizational needs.
• Partner with Human Resources, the Quality Director, and organizational leaders to identify training needs and competency gaps and develop appropriate training solutions.
• Lead Bello Machre's new employee orientation and onboarding training, ensuring required training is appropriately scheduled, communicated, completed, and documented.
• Provide leadership and accountability for the Learning Management System and training records, ensuring accurate employee information, course assignments, completion records, certifications, and reporting.
• Establish and maintain training schedules and calendars, ensuring required training is accessible to employees across departments and work locations.
• Evaluate the effectiveness of training programs and use training data, feedback, and other appropriate measures to identify opportunities for improvement.
• Monitor training compliance and provide regular reports and updates to leadership regarding training completion, compliance concerns, trends, and other relevant training information.
• Ensure trainers and external training providers maintain required qualifications and certifications.
• Maintain current knowledge of applicable regulations, industry practices, and training requirements and incorporate relevant changes into Bello Machre's training programs.
• Develop and maintain relationships with internal and external training partners and vendors to support organizational training needs and ensure the quality and effectiveness of training resources.
• Ensure training records and documentation are maintained in accordance with organizational, regulatory, and audit requirements and support Bello Machre's preparation for regulatory reviews, audits, and surveys.
• Monitor MANDT, CPR/First Aid, Certified Medical Technician (CMT), Nursing Practicals, CNA, and other required certifications and training to ensure employees complete initial and recertification training as required and remain compliant with applicable requirements.
• Manage training expenditures, ensuring resources are used effectively and appropriately.
• Other duties as assigned.

Specific Job Knowledge, Skills, and Abilities

To perform the job successfully, an individual should demonstrate the following competencies:

• Adult learning principles and effective training methods
• DDA, COMAR, licensing, accreditation, and regulatory training requirements
• Developing, implementing, and evaluating training programs/curricula
• Identifying training needs and competency gaps
• Translating regulatory/organizational requirements into training
• Using training data to monitor compliance and effectiveness
• LMS proficiency
• Managing multiple training programs and regulatory deadlines
• Leading/coaching/developing training staff
• Knowledge of training, certification, and recertification requirements, including MANDT, CPR/First Aid, CMT, Nursing Practicals, and CNA
• Ability to effectively facilitate and present training

General Job Knowledge

Demonstrates strong understanding of job description; Possesses and demonstrates the knowledge and skills needed to perform the essential duties of the position; Possesses skill and proficiency in carrying out their assignments; Holds self-accountable for assigned responsibilities and sees them through to completion in a timely manner; Skilled at planning, organizing, and prioritizing their workload.

Judgment / Reasoning / Problem-Solving

Demonstrates the ability to resolve problems and to resolve conflict effectively; Demonstrates sound judgment when making decisions; Understands potentially problematic or hazardous situations and acts within reason; Adept at analyzing facts, problem-solving, and making decisions.

Communication / Professionalism / Other

Expresses self calmly and clearly, both verbally and in writing; Demonstrates effective listening skills with people at all levels of the organization; Accepts constructive criticism and supervision; Communicates effectively with supervisor, peers, individuals, families, and others with whom they come into contact; Demonstrates ability to communicate concerns and suggestions appropriately.


Teamwork / Interpersonal Relationships

Displays a positive attitude when interacting with others; Supports company and personal goals; Utilizes the chain of command appropriately; Demonstrates the ability to work cooperatively as a part of a team.

Initiative I

Initiates activities and a willingness to take on additional responsibilities. Proactively identifies and completes tasks. Addresses concerns with direct supervisor constructively and in a timely fashion.


Attendance / Reliability

Attends work as scheduled and on time; Plans any absences well in advance and assists with securing coverage as needed; for emergencies, contacts direct supervisor within a reasonable amount of time.

Communication

Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; participates in meetings.Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.


General

Meets deadlines as appropriate; Returns phone calls, and emails, in a timely manner; Manages emergency situations promptly and in a calm and effective manner; Displays an openness towards innovative ideas; Accepts constructive criticism and supervision.


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Receipt and Acknowledgment:

I acknowledge and understand that:

• Receipt of the job description does not imply or create a promise of employment, or an employment contract of any kind, and that my employment is at-will.

• That this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities; and that other duties, responsibilities and activities may change or be assigned at any time or without notice.

• I understand that it is my responsibility to perform the essential functions of this position with or without reasonable accommodations. I understand that it is my duty to inform my supervisor if at any time I am unable to perform these functions.

• Acceptable job performance includes completion of the job responsibilities as well as compliance with Bello Machre's policies, procedures, rules, and regulations.

• I have read and understand this job description.

Company Description

Bello Machre - We provide a lifetime commitment of loving care, opportunity, and guidance to people with developmental disabilities in Maryland. Our name is pronounced Bĕllō Mah-cree and means Home Of My Heart

Working for Bello Machre is more than a job. We value our employees' time and training experience. All required training for employees is provided free of charge, and time spent in training is paid.

Benefits

• Meaningful and purpose-driven work
• Working for one of Baltimore's 2025 Top Workplaces
• Supportive company culture
• 100% Paid Health Insurance
• 403B Retirement Plan with company match
• Paid Time Off (PTO)
• Company Phone or cell phone stipend
• Flexible Spending Accounts: Health and Childcare
• Tuition Reimbursement
• Paid Training
• Long-term Disability Insurance
• Short-term Disability Insurance
• $250 wellness reimbursement