Program Manager

Job TitleResponsibilities• Provide direct supervision, ongoing evaluation, motivate workplace skills staff on a daily basis which include initial orientation and ongoing coaching; oversee and follow-up on member appeals, and create and execute weekly staffing schedule• Manage and track enrollments for educational programs, outcomes and expenditures• Prepare accurate reports; analyze enrollment data, tuition costs, and spending• Coordinate and monitor college educational programs; function as the liaison with other departments, committees, schools• Coordinate and assist case managers in identifying students who are at risk of failing classes; coordinate tutoring as needed• Assist with student assessment, tracking and counseling; coordinate, facilitate, and mentor students to successfully complete the program• Coordinate and assist the development of new education programs and initiatives; keep track of various resources at the Training and Employment Funds and provide referrals as appropriate• Establish efficient and standardized work process in collaboration with Associate Director; identify and troubleshoot issues• Work collaboratively with teaching staff to provide quality educational curricula• Perform additional duties and projects as assigned by managementQualifications• Bachelor's degree in education, training, or equivalent years of work experience required, Masters Degree preferred• Minimum five (5) years experience in training, finance, or workforce development required• Knowledge of Microsoft Word and Excel; experience with spreadsheets and database programs• Knowledge of higher education systems or experience counseling college students a must• Experience advancing the use of technology in adult education• Excellent interpersonal, organizational, follow-up, written and verbal communication skills• Available to work flexible hours including evenings and Saturdays as needed