Software Support Analyst

Position Summary TEKsystems is seeking a highly organized, dependable, and customer-focused *Inspection Coordinator* to support our clients Wall, NJ branch. This role is responsible for coordinating and managing inspection activities, ensuring timely scheduling, customer communication, subcontractor coordination, and accurate documentation. The ideal candidate demonstrates exceptional attention to detail, strong organizational skills, and a proven track record of reliability, punctuality, and accountability.
The Inspection Coordinator plays a critical role in delivering an outstanding customer experience by ensuring inspections are scheduled efficiently, completed on time, and properly documented. This position also provides administrative support for smaller installation projects and assists with branch phone coverage.
Key Responsibilities Inspection Scheduling & Coordination
* Review and validate inspection lists to ensure accuracy and confirm inspection requirements prior to scheduling.
* Verify customer information, inspection dates, service status, and outstanding account balances.
* Proactively contact customers to schedule and confirm inspection appointments.
* Coordinate inspection activities with internal teams and subcontractors.
* Monitor inspection schedules and make adjustments as necessary to meet customer and operational requirements.
* Track inspection completion and ensure all required reports are submitted within 24 hours of inspection completion.
* Follow up with subcontractors to obtain inspection reports, invoices, and supporting documentation.
Customer Service & Communication
* Serve as a primary point of contact for customers regarding inspection scheduling and related inquiries.
* Maintain professional and timely communication with customers, vendors, subcontractors, and internal stakeholders.
* Resolve scheduling conflicts and escalate issues when appropriate.
* Deliver a responsive and positive customer experience throughout the inspection process.
Administrative Support
* Assist the Project Manager with scheduling and coordination of smaller installation projects.
* Maintain accurate records within company systems and databases.
* Generate reports and provide updates on inspection status and completion metrics.
* Support branch operations through administrative and coordination activities as needed.
Qualifications Required
* High school diploma or equivalent.
* 2+ years of experience in scheduling, coordination, administrative support, customer service, or a related field.
* Strong organizational and time-management skills.
* Excellent verbal and written communication skills.
* Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
* Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
* Strong attention to detail and problem-solving abilities.
Preferred
* Experience coordinating field service, inspections, construction, security, fire/life safety, or service operations.
* Experience working with subcontractors and external vendors.
* Familiarity with scheduling or service management software.
Key Competencies
* Reliability and punctuality
* Accountability and follow-through
* Customer focus
* Organization and attention to detail
* Time management
* Communication and collaboration
* Adaptability and multitasking
* Initiative and ownership
*Job Type & Location*
This is a Contract position based out of Jersey City, NJ.
*Pay and Benefits*The pay range for this position is $18.00 - $22.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Sep 8, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.