Collections Associate

Job Description

Job Description

Job description

Job Description

We are seeking a  Collections Specialist to join our team. The ideal candidate will have experience in  collections, customer communication, and negotiation and a proven ability to  recover delinquent accounts while maintaining compliance and service quality .

Responsibilities:

• Manage a portfolio of assigned delinquent accounts.
• Initiate contact with debtors via phone, email, and written correspondence to discuss outstanding debts and payment options, and negotiate arrangements.
• Document all collection activities, communication records, and payment arrangements in line with client standards and Federal Regulations.
• Provide customer service, respond to inquiries, deliver accurate information, and address concerns.
• Utilize skip tracing techniques and tools to locate hard-to-reach debtors.

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to manage difficult conversations and resolve conflicts while maintaining composure.
• Detail orientation with sound organizational and time management skills.
• Reliability and flexibility to work day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain any required state or client collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college coursework in business or related fields.
• 0–1 year of experience in collections or customer service in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.