Sales Coordinator | Full-Time | Santa Clara Convention Center

Sales Coordinator

The Sales Coordinator provides assistance and administrative support to the Sales Team and assists in coordinating the licensing of space and booking of events for the facility. This role pays an hourly rate of $32.00-$35.00. Benefits for full-time roles include health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays). This position will remain open until October 30, 2026.

Responsibilities

• Represent the facility to potential facility users; respond to inquiries regarding facility use and send out marketing/rental materials.
• Assist facility users in finalizing booking arrangements, including preparation of proposals and contracts as well as collection of deposits due.
• Aid the sales team efforts at the facility in meeting all individual and departmental sales goals.
• Support the overall tasks related to sales for the facility, such as providing administrative assistance in the maintenance and data entry of the CRM and internal management systems.
• Contacts prospective user groups and individuals to initiate the sales effort.
• Discusses the facility with site selection committees or appropriate others.
• Responsible for maintaining the online presence of the activities within the facility, including the website's calendar of events and social media event marketing posts.
• Meets specified assigned sales goals and objectives.
• Initiates written and oral communication internally and externally.
• Promptly responds to all customer calls and requests within a 24-hour period.
• Communicates problems and proposed solutions to the Senior Director of Sales.
• Submits weekly sales activity reports and performs related duties as required.
• Work cohesively with other departments.
• Attends internal meetings and represents the facility as deemed necessary.
• Adheres to sales guidelines and procedures when booking business.
• Participate in the development and implementation of goals, objectives, policies, and priorities of all sales programs and activities.
• Support all services and activities of the Sales Department within the facility, including sales tools and materials, proposals, sales calls, and contracts.
• Prepare written proposals; reevaluate potential business value of various events and clients; initiate contractual arrangements.
• Conduct tours of the facility for potential licensees; answer questions and provide information regarding facility capabilities.
• Prioritize work and effectively resolve workload issues.
• Learn and understand the operation of a convention center and apply that knowledge to continually improve.
• Meet specific targets and goals as discussed with and approved by your manager.
• Perform other duties and responsibilities as assigned.

Qualifications

• 2+ years of increasingly responsible experience in an administrative support position, preferably in a sales capacity at a hotel, convention center or related meeting.
• Bachelor's degree from an accredited college or university with major coursework in marketing, public relations, business administration, hospitality management, or other related fields. Additional years of experience may be substituted for formal education.
• Ability to read, analyze, and interpret documents such as event specifications and/or previous event schedules obtained from a diverse assortment of clients.
• Ability to effectively present information and suggestions to clients to better meet their needs and/or to avoid damage or liability for the Center.
• Ability to respond to common inquiries or complaints from customers.
• Ability to effectively communicate with management, department heads, and the hotel verbally, in writing, or with drawings.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to exercise good judgment and common sense in dealing with such situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Requires a genuine interest in serving others and a service attitude.
• Ability to interact with clients, other facility staff, and contractors in a courteous, cooperative, team-oriented, and professional manner.
• Must be able to stand and walk for extended continuous periods.
• Ability to work long hours and unusual schedules, including weekends and holidays according to customer needs.
• Must be able to frequently lift and/or move objects as needed.
• Must be comfortable occasionally working near moving mechanical parts.
• Familiarity with principles and practices of sales and marketing.
• Experience with modern office procedures, methods, and related computer equipment.
• Able to communicate clearly, accurately, and concisely.