Change Management Specialist
InstantServe LLC
Change Management Specialist
Location: Washington, D.C (Hybrid)
Job Summary
We are seeking an experienced Change Management Specialist to support a large-scale modernization initiative involving the replacement of a legacy procurement system with a modern cloud-based solution. The specialist will focus on driving user adoption, managing organizational change, and ensuring a smooth transition with minimal disruption to business operations.
Key Responsibilities
- Apply structured change management methodologies, tools, and best practices
- Develop and execute change management strategies to support system adoption
- Assess change impacts, readiness, and stakeholder needs
- Design, develop, and deliver clear communication materials for diverse audiences
- Coordinate and support training activities, including scheduling and documentation
- Create stakeholder communication plans and training plans
- Support organizational changes, including role definitions and policy updates
- Collaborate with the Change Manager, PMO, and cross-functional teams
- Track risks, issues, and action items and update project logs as required
- Facilitate meetings, workshops, and briefings using video conferencing tools
- Develop job aids, quick reference guides, and process documentation
- Maintain organized and up-to-date documentation in Microsoft Teams
Required Qualifications
Skill: Required / Desired Years of Experience
Bachelors degree in Change Management, Communications, Business, or a related field, or equivalent experience: Required 20 Years
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint): Required 16 Years
Change management documentation with demonstrated writing and editing skills: Required 16 Years
Strong written and verbal communication skills with the ability to clearly articulate messages and tailor documents to different audiences: Required 16 Years
Ability to collaborate with others, work independently, and manage multiple projects simultaneously: Required 16 Years
Willingness to work onsite four (4) days per week: Required N/A (Mandatory)
Experience or familiarity with contract law or procurement processes: Desired
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