Legal Assistant

Job Description

Job Description

Join a Team That's Fighting for New Mexico

Parnall Law Firm isn't just the largest personal injury firm in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping move cases forward at our best.

We're hiring a motivated and detail-oriented Legal Assistant to play a key role in supporting our Pre-Litigation Case Managers and ensuring every client's case moves forward as efficiently and effectively as possible. If you're eager to grow in a legal career, thrive in a team-first environment, and take pride in work that genuinely helps people — read on.

Why You'll Love Working Here

We take care of our people. Parnall Law has been recognized as one of the best places to work year after year — and that's no accident. Here's what you can look forward to:

• $15–$16/hour + consistent bonuses — your dedication and growth get recognized
• Full benefits package — comprehensive health, dental, and vision insurance
• Life & long-term disability insurance — because we've got your back
• 401(k) plan — we help you build a future, not just a paycheck
• Generous PTO + select paid holidays — real time off to recharge and reset
• In-office health bar — fuel your best work every day
• Opportunities for community outreach — give back alongside a team that cares
• Annual company goal trip — when the team wins, everyone celebrates together
• A positive, fulfilling environment — where learning, growing, and supporting one another are part of the culture
• Comprehensive training provided — we'll set you up for success from day one

What We're Looking For

• A strong desire to learn and grow in a legal environment
• Proficiency in Microsoft Office Suite
• Team-oriented mindset with the ability to work independently and manage multiple priorities
• Excellent communication skills, verbal and written
• Empathy for injured clients
• Confidence and motivation to exceed expectations
• Professional attire and demeanor
• Ability to work on-site Monday–Friday, 8:00 AM–5:00 PM
• Ability to pass a background check

What You'll Do

As a Legal Assistant at Parnall Law, you are an essential part of the Pre-Litigation team — supporting Case Managers and ensuring every client and file gets the attention and organization needed to move toward resolution quickly and effectively.

MISSION STATEMENT

To assist Case Managers in the Pre-Litigation phase of the legal claim process, moving cases forward on behalf of clients as efficiently and effectively as possible.

To complete every task with accuracy, professionalism, and genuine care for the clients we serve.

To uphold the same standards of integrity and dedication in every interaction that Parnall Law brings to every client we serve.

RESULTS / OUTCOMES (What you must get done.)

• Attend firm-wide huddle every Monday at 8:00 AM
• Attend daily team mini huddles Tuesday through Friday at 8:00 AM
• Have status comments entered before weekly OOS meetings
• Attend biweekly meetings with Team Lead to review individual metrics and goals
• Open all UM/UIM claims within 1 day of signed retainer
• Open all liability claims within 1 day of receipt of liability information from police report or IPRA
• Send out letters of representation within 24 hours of claims being opened
• Send out welcome letters within 2 days of being retained by client
• Obtain client homework, photos, and dec pages within 14 days of being retained
• Obtain insurance dec pages within 14 days of sending out the letter of representation
• Prepare PeopleMap and background on tort/defendant and client within 2 days of a case being moved to Prep
• Ensure overdue tasks never exceed 50

DUTIES / RESPONSIBILITIES

• Complete all task items accurately and in a timely fashion
• Complete all Case Manager requests accurately and promptly
• Post all case information accurately in SmartAdvocate
• Conduct client follow-up calls as directed by Case Manager
• Verify adjuster contact information prior to demand being sent out
• Compile attachments for demand letters (on disc or via online portal uploads) and note dates in case and insurance tabs
• Make follow-up calls to insurance carriers to confirm receipt of demand letters
• Conduct property address searches, license research, and light investigation as directed by Case Manager
• Answer incoming calls via the First Call Group
• Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
• Follow and maintain all firm policies and procedures

This is a full-time, 100% in-office position located in Roswell, NM.

Parnall Law Firm is an Equal Opportunity Employer.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.