Retail Business Services Production - Business Services Advisor (Remote in Culver City)

Business Services Advisor

The Business Services Advisor at Golden 1 serves as a strategic partner to small business members by advising, assisting, educating, and growing relationships with small businesses in the communities we serve through the introduction of Golden 1 business services and solutions.

Tasks, Duties, Functions

• Team Engagement:
  • Work proactively to build and grow relationships with potential new members and engage with existing members by asking questions to learn about their financial needs, understanding their goals, and sharing how Golden 1 can help them through proactive outreach, phone or in-person visits. Plan and execute appointments.
  • Lead training initiatives for branch teams to elevate business services awareness and different products and services we offer. This training will equip employees to assist in meeting members' broader financial needs, educate them on small business requirements, and help create a positive onboarding experience.
  • Foster a positive and collaborative environment, ensuring effective communication and knowledge sharing within the business services team and be able to influence other line of business partners, including home loan advisors and financial advisors.
• Operational Engagement:
  • Collaboratively work with Business Services Market Area Manager on products and marketing tactics to enhance member penetration and improve member's business efficiencies. Develop, recommend, and implement initiatives that improve our service capabilities resulting in business membership growth, increased product utilization and exceptional member service.
  • Proactively develops and executes sales strategies to attract new business opportunities and a holistic plan to drive consistent performance within the retail channel encompassing home loans, investments and other partnerships.
  • Assist in scheduling member appointments (new referrals, follow-up on old referrals, and existing account development) and answer inquiries and provide accurate information about business products and services.
  • Develop solutions and make recommendations based on an understanding of the business strategy and stakeholder needs based on outbound calling and in person engagement.
  • Develops internal and external networks and referral sources to support growth of business services.
  • Break down strategic problems, and analyses data and information to provide insights and recommendations around how to improve member experience.
• Performance Monitoring & Optimization:
  • Engage with members in all phases of the business life cycle while following policies and leveraging product knowledge. Conduct needs-based conversations identifying credit, deposit and servicing processing needs of customers, explain, and demonstrate self-service mobile options to members.
  • Act as the primary relationship manager for small business members in an assigned territory using member relationship management tools.
  • Protect the assets of the credit union and our members through the proper execution and administration of operational and risk management policies and procedures in compliance with the mandates established by the credit union and the law.
• Compliance & Best Practices:
  • Ensure compliance with organizational policies, industry's best practices, and relevant laws and regulations.
  • Serve as a leader in managing risk. Understand and manage risks in the business, adhere to policies, procedures, controls and ensure compliance with applicable laws, rules and regulations.
  • Exercise judgement to identify, diagnose, and solve problems within set guidelines and compliance regulatory procedures.

Physical Skills, Abilities, and Exertion Utilized in the Performance of These Tasks

• Oral and written communication skills required to appropriately train and advise staff and members on policy, procedures, and products.
• Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

Organizational Contacts & Relationships

• INTERNAL: All levels of management and staff.
• EXTERNAL: Members, vendors, peers in financial institutions, community associations and credit union associations.

Qualifications

• EDUCATION: Bachelor's degree preferred. Work experience may be considered in lieu of a four-year degree.
• EXPERIENCE: 2 years of small business experience or 3-5 years of sales experience. 2 years of experience in Small Business banking experience, or 3-5 years of sales experience.
• KNOWLEDGE / SKILLS:
  • Proven experience managing a dedicated book of small business customers across assigned territory.
  • Member service focus with experience managing complex transactions across multiple systems.
  • Experience building and maintaining effective relationships with members and internal partners.
  • Experience using strong business acumen to provide financial services consultation to small business members.
  • Extensive knowledge and understanding of bank lending programs, credit policies, and specialty products.
  • Proficient with proactively sourcing, acquiring, building, and maintaining relationships with members and colleagues.
  • Ability to educate and connect members to technology and share the value of mobile banking options.
  • Ability to interact with integrity and professionalism with members and employees.
  • High motivation with ability to successfully meet team objectives while maintaining individual performance.

Physical Requirements

• Prolonged sitting throughout the workday with occasional mobility required.
• Corrected vision within the normal range.
• Hearing within normal range. A device to enhance hearing will be provided if needed.
• Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
• Travel to meet with branches and meet members where they are at. Travel within CA required.

Licenses / Certifications

None

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.