Guest Services Coordinator- Railey Vacations

Job TitleEssential Responsibilities:Daily correspondence: Answering inquiries by phone/email/webchats to address questions and help guest find a vacation home that fits their needsChecking voicemails and making return callsAssisting guests on existing reservationsCommunicating over the phone statuses & guest issuesAnswer phone calls in a professional manner by announcing greeting, obtain guest information, following Call Flow and verify information is up to dateReplying to guest e-mailsProviding information & making recommendations to guests about local attractions, activities, restaurants and moreEffectively communicating with the housekeeping/maintenance department about their daily schedule, changes, and additionsOutbound calling including follow-ups and remindersResolving guest issues by assisting guests to the best of your ability and transferring to correct departments, when necessaryExceed our customers' expectations by delivering service in a professional, knowledgeable and accommodating wayRemain calm, patient and polite if receiving customer feedbackLiaise with all departments to ensure the best service is provided to our customersEnsure that all work meets company standards; all paperwork must be accurate and complete, including booking information and payment detailsGeneral administrative dutiesMaintain positive working relationships with guests, vendors, other employees, etc.Ensuring guest service standards are met during arrival, departure, and during any other contact with guests.Navigating and managing guest issues during their stayReporting guest issues accurately in Breezeway and to the appropriate department for resolutionMinimum Required Skills & Competencies:Ability to use email and booking softwareFamiliarity with properties, amenities, owners, and policiesAbide by company policies, procedures, and guidelinesPhysically you can anticipate to:Express or exchange ideas by means of the spoken word via email and verballyAbility to lift 10 pounds and exert 10+ pounds of force, use your arms and legs, and sit most of the timeHave close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentationSubject to internal and external environmental conditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.Pay Rate: $17.00 per hour with potential to earn incentives#LI-DNIEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Railey Vacations